GLP
When New is Defective
Received my Dogtra 1900S hands free and charged it overnight. Try as I may could not get the device to work. Called customer service and was talked through reprogramming the device. After FIVE attempts, the tech told me to send it back so they could repair it. I told the tech that was not an acceptable solution, since it was brand new and defective. She then told me to be able to send me a New device, she would again need to charge my credit card until the old device was returned. And she could not email the return label, she had to mail it. Made this new customer feel untrusted. I have never had any company not immediately offer a replacement when their product is defective.
Response from DogtraApr 29, 2019
Hello, First, we would like to thank you for your review. We do appreciate your time. We do apologize for any miscommunication that might have accrued but would like to look into this matter for you a little further. With systems that are within the 30 day return period, we normally email all return label unless we have already attempted more than 2 times and the customer is still not able to get the email from UPS. If you can please email us at [email protected] or give us a call at the phone number below we can look into this matter. Thank you again and hope to hear from you soon. Sincerely, Dogtra Company Toll Free: (888)-811-9111 Office: (310)-534-0101 Fax: (310)-534-9111 Mon-Fri 8:00am-4:30pm