DogtraReviews of dogtra.com

Only received half my order. Found cheaper elsewhere. Will not buy parts from you again if it can be avoided

Purchased a new Dogtra Pathfinder mini collar. It didn't work properly in the app and was very slow to connect as well as often dropping the connection. I sent Dogtra an email to the support email address listed on their website. They have never responded to my support request.

Sorry to leave this but no choice. Arc system new February 2019 receiver Battery bad by June 2019. The arc batteries a very over priced and ( small ) deficient in power reliability Unite used about 7 or 8 hours total and stored in the house. My first dogtra unite lasted many years before the transmitter went out.

While we love our two collars, I am VERY disappointed in the customer service provided by Dogtra. After sending a collar off for it not pairing with the antenna and months going by before we got anywhere, we won’t be purchasing anymore collars. We were quoted about 6 different prices for the work that was done on the collar and yet no one could tell us what was actually replaced or fixed. The manager was very rude as well, and quoted us yet TWO more different prices on the phone for the same work, ranging from $30-68. An explanation of what was wrong with the collar and what was fixed still was never provided. Very disappointed in them and hope to get my collar back soon.

Customer service is good The problem is their product Dogtra 2500 TB E collar is worthless doesn’t work if the dog is out of sight a waste of money. I have an old Dogtra 2000 TB that works in all conditions. Why they dropped the 2000 model I don’t know but what a mistake.

I received email confirmations of someone else’s order including their home address and contact information. I notified Dogtra of the privacy breach and they did not respond.

Was instructed by customer service to send in unit for repair when we noticed the volume dial was inaccurate. (The unit is less than 2 years old and used infrequently.) Notified a week later that technician recommended several additional repairs (including battery and antenna change) and that none of it was covered under the warranty. Customer service representative was rude and cut me off when I tried to say that I didn't want all the repairs. Will not buy another Dogtra product as they do NOT stand by their products and customer service is poor.

Mailing of the product takes an extremely long time!