DogtraReviews of dogtra.com

Ich habe ein ein Dogtra Halsband gekauft. Sehr sehr selten benützt. Leider war der Akku schon nach 1 Jahr auffällig schwächer. Jetzt 3 Monate VOR Ablauf der Garantie lässt sich das Gerät plötzlich nicht mehr laden. Ich habe daraufhin Dogtra-shop.de kontaktiert. Ich sollte es zur Überprüfung einschicken (Versandkosten sind selbst zu tragen). Nach 2 Wochen bekam ich eine Mail, dass mein gekauftes Produkt aus der Garantie fällt, da es durch Dritte geöffnet wurde und Feuchtigkeit im Inneren ist. Wir haben dieses Halsband nie geöffnet. Warum sollten wir auch? Wir bekamen einen Kostenvoranschlag von 176,47€ + 9,99€ Versandkosten. Der Hersteller preist auf seiner Seite an: "Jedes Dogtra Modell welches Sie bei uns erwerben hat selbstverständlich eine Garantie von 2 Jahren" Daran halten sie sich aber nicht, und geben den Kunden auch noch die Schuld für das defekte Gerät.

Rubber shock button got stuck down. Customer service wanted me to fill out a form and send it back for repair. Fortunately my dog is trained to respond to vibrate and very rarely need to shock, so I turned shock level to zero to reduce the risk. According to their customer service, "I have been here a very long time and yes I have seen this happen in my many years but this is not a daily issue". She confirmed that this is a potential issue on all models as they use the same rubber button. Buying a different brand...

Horrible equal apple/iphone info 7yr behind Garmin 3 yrs behind THIER OWN APPLE App all customer service says is its in development but they did upgraded android for new system same app tech company designed generation 1/2 for apple phones but only gen2 system androids thats being prejudice. And bias was told equal though nick customer service/tech told me had to because they don't say apple user are only garantee full option user

Purchased Dogtra 282 collar. Receiver and battery went bad shortly after one year warranty expired, despite very minimal and non aggressive use of collar. Had to pay to repair. I agree with other reviews that this product is not designed to last beyond the short warranty period.

Would highly discourage people from Dogtra products. Go with literally any other brand. Long story short, my collar fried my dog without my control & customer service was like "eh, it happens". I sent in the collar for a diagnostic check & they sent it back with zero feedback and hasn't worked since they sent it back.

We purchased a dogtra e fence system. Within months the one collar stopped working. After calling about warranty they told us we had to pay for shipping both ways and it could be months for us to get it back. We used dogtra.ca seeing how it said it was the canadian side and apparently that's not true and they are an absolute lying, thieving company. There is no canadian dogtra. Absolute horrible company, will never buy another product of theirs.

Dogtra sent me a defective transmitter which they made me pay shipping to receive and shipping to return. Proof of receipt thru tracking but they only process refunds every other Friday. Funny, they charged my credit card a week before they shipped it but don't process refunds when they get it back.

Terrible terrible customer service and product quality. The collar is made to barely outlast the one year warranty provided. Once you call customer service you’ll receive the most unprofessional and apathetic responses you can think of while blaming you for what happened to the collar. A customer service representative advised me to purchases an antenna for range issues and the issue with the collar persisted. Not only will you pay a crap ton for shipping, they won’t cover the shipping costs due to their incorrect suggestions. Other options are to send it in for a couple of weeks, they will charge you shipping and labor plus the batteries which will cost you about $90 additionally. Will never deal this company again and their products.