Andrea
Customer Service
Brandon was very helpful in answering my questions and explaining the workings of the collar and remote.
Response from DogtraAug 13, 2026
I'm so glad he was able to help!! Thank you for your review!

For the past 30 years, Dogtra dedicated to the development of the highest quality e-collar training devices, which carry a proven track record that professional dog trainers and pet owners trust and love. Expertly designed for wide range of training conditions and dog types, Dogtra provides dog trainers and owners the most effective tools needed to improve a dog’s behavior and unleash its potential. For more information, visit www.dogtra.com.
Dogtra (dogtra.com) has 1,207 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Andrea
Brandon was very helpful in answering my questions and explaining the workings of the collar and remote.
Response from DogtraAug 13, 2026
I'm so glad he was able to help!! Thank you for your review!
Mindy
Was great to get customer service...a real person, who answered all my questions and set me up with the most appropriate item to purchase for my needs and my dog.
Response from DogtraAug 5, 2026
We certainly try! So glad we could help. Have a great day!!
Hector M.
I have been purchasing products from Dogtra for the past two years, and my experience has been excellent. The quality of the products is top-notch, and their customer service reps have been extremely helpful. The remotes are tough and last forever, and they dealt with my one warranty claim quickly. Overall, I am extremely satisfied with my experience and highly recommend you give them a try.
Response from DogtraAug 5, 2026
What a nice review Hector. Thank you for being the best part of Dogtra!!!
Lauren O.
Shaun was extremely helpful and responded to my email promptly. We just purchased a collar and it won’t hold the charge. He didn’t hesitate to help us out and get us a replacement. Would recommend!
Response from DogtraAug 5, 2026
Love that Shaun was able to take care of you! Thank you for your review.
Mark M.
I am a long-time Dogtra customer, having used them for three different dogs over the years. I called them to discuss the new 280X Pro transmitter and was happy to find out that this new version had addressed ALL the useability issues with the previous version of this transmitter when used in a multi-dog receiver configuration (we have two 70 lb Golden Retrievers). After my discussion with Shaun, who was very knowledgeable and answered all my questions, I am going ahead and purchasing the new setup today. This is a quality company with sales and support staff that really care about their customers and I am happy to support them.
Response from DogtraAug 4, 2026
Thank you for being a long time customer and for the stellar review Mark! Glad we could help.
Leslie L.
Shaun never gave up on helping me through multiple emails - this is how businesses should be
Response from DogtraJul 29, 2026
I am so happy to hear this Leslie. Thank you so much!
Staci Rae S.
The team was so quick to respond to my request, they were amazing and my order is on the way!! Highly recommend!
Response from DogtraJul 29, 2026
Thanks so much Staci! Always here if you need us.
customer - K.
Shaun from Dogtra answered my question regarding ordering a second 2700 t&b and if the frequencies of the remote would be shared by both separate collars. He also provided a better and more cost saving solution of buying a second green collar and getting a dual single remote, so I could avoid having to carry two collars. He was knowledgeable, patient, and helpful! Great experience!
Response from DogtraJul 27, 2026
That's what we are here for! So glad Shaun was able to assist you and find an affordable solution. Have a great day and thank you for the review!