DogtraReviews of dogtra.com

I originally called in on Friday because my collar was not charging. I spoke with Brianna first. She was exceptional in helping me troubleshoot my collar. Unfortunately, I had an issue with my other dog, and when I was supposed to call her back, I was unable. I called back today and spoke with Tyler. I Briefly explained the situation and he remembered my call from Friday. Tyler put in the order for my splitter cable. Both were amazing customer service! One of the best people I have spoken with in a long time. They both showed they love helping people, really helping people! Even when I explained to Brianna on Friday my other dog had a bloody nose (going through cancer treatment currently) she expressed her empathy towards me and hoped he was feeling better. (he is by the way) I truly appreciate the great customer service from them. Please give them a raise! As everyone I spoke with in your company shows in their voice they love their job.

Hands down the best customer service. There is zero BS. Less than a 5 minute call to resolve my issues. Shaun was so polite and accommodating.

I’m so blown away by the excellent customer service I received from Tyler N! Thank you so much for helping me out 🤠

I purchased a Dogta Pathfinder 2 collar 6 months or so ago and I ran into so trouble with the GPS not connecting. This was a hefty purchase and I was about to find out if Dogta stands behind their products. I reached out to Blake @ Customer Service when I was doing research on the GPS collar and he was very helpful answering my questions. When I reached back out to Blake when experiencing issues, he was quick to send me a UPS label and make the repair transactions quick and smooth. A week later I received the collar back and was able to put it back into use on my Husky. I highly recommend doing business with Dogtra and Blake is an excellent asset to your company. Thank You, Dan

I called Dogtra Customer Service to help identify which replacement parts from the website were compatible with my system. After nearly 2 years with these collars with heavy use, I anticipated the issues I was experiencing could be remedied by a battery and antenna. Come to find out, I am still under warranty and the devices can be sent to service for repair. Nick was personable, solution oriented, and treated me like a valued customer. With so many places going to automation and self help, it was refreshing to have a stellar human interaction and to pay less than I imagined to refresh our system. Thank you Nick, and Dogtra culture for having the customer at the fore front of your service.

Called in and spoke with Shaun. He was very understanding and helped me troubleshoot my issues. As I suspected, I was the problem-not the collar! Thank you for the great Customer Service support and the awesome product you make!

I sent my Dogtra T&B unit in to get fixed. It gets used every day and it finally broke. Dogtra was a very professional and easy to work with company. All I can say is buy their products.

My sales rep did an excellent job hearing my questions and explaining the different products and product features! I can’t wait for my new Edge 4 collar system to arrive! Thanks for building amazing products that allow me to enjoy my dogs off leash on our 33 acre homestead.