DogtraReviews of dogtra.com

Dogtra smart bark. Collar shocks dog when another dog barks. The company won’t take responsibility for faulty goods.(well I am not sure if it is faulty or it is just rubbish quality.) it works the same as a £20 one off Amazon. the smart app intermittently stops working and won’t work if not on the Wi-Fi at home. I bought two so feeling hard done by!!

Purchased their top of the line Pathfinder 2 setup. Could not get it to work. Contacted support, they make lies I am using the wrong app, i am not ignorant of how to use electronics amd applications. But i sent a picture of the app and the version i am using. They said to call, i said i lost my voice in the last war i was in, they need to text or email, i never heard from them again. After not hearing from them for weeks, I post a negative review on their site about all i have gone through and i still own a very expensive collar i can not use. They refuse to post it and send an email claiming to again i am using the wrong app and to contact them via phone, AGIAN!? So i reply yet a third time that i am a disabled veteran and send them a picture of the app and version i am using. Still, no reply. This company's customer support is non existent when it comes to disabled veterans

Dogtra equipment is the worst I've ever used. I've spent several thousands of dollars on equipment and training from many different companies. The Dogtra technology is so outdated that it's borderline useless. I wouldn't use it if it was free. The people at Dogtra do not care and it shows. I think they used to be good, but then they completely stopped trying. All my Dogtra equipment is completely useless and going in the trash. Unfortunately it was very expensive. I can't say enough horrible things about Dogtra.

Noticed that the collar was working very intermittently on my Bernese mountain dog. I tried various steps to verify fit, tightness, operation and strength . I came to realize that the contact tips they include are too small for a large dog (despite saying good for 30lbs+. Also no mention on the YS600 box nor amazons web site. I called and was informed that this will cost me $13 for new, longer prongs. Seems crazy that they charge for this given that the collar doesn’t work for me, despite meeting the qualifications. This additional charge should be made more clear on packaging and amazon ad. Customer Service had no other alternatives, so I will be sending the unit back and will look to another vendor that is more transparent.

Diese Firma ist an Frechheit nicht zu überbieten. Ich habe ein Gerät nur wenige Stunden, oder gar Minuten, benutzt und plötzlich ging es nicht mehr. Nach wenigen Monaten habe ich es eingeschickt und mir wurde gesagt, ich hätte es mit einem falschen Ladekabel geladen. Blöd, dass ich es mit dem Kabel geladen habe, das mir zum Gerät dazugegeben wurde. Das ist offensichtlich Betrug, um Kunden Geld aus der Tasche zu ziehen.

We are currently on the 3rd Wetland 1900 e-collar in a matter of less than 4 years. First collar lasted almost 2 years. Second one last almost 1 year and the third collar lasted 3 1/2 months. All had the same problem. The nick feature stops working. Also the second collar would randomly raise and lower the stimulation amount on its own. Even though this is the "Wetland" collar our dog has never been in the water with it. I would think that a collar that costs $370.00 would last a lot longer than this. We went for the best thinking we were getting the best. The gentleman where we bought the e-collar indicated to us that the store brand he purchased EIGHT years ago is still functioning in great condition and cost less than half the price. Go figure!! You have just emailed me today wanting me to give you details regarding the previous e-collar we purchased from your company. Along with the e-collar that were tossed in the garbage was the receipts that went with them. I felt there was no need to retain the sales receipt on something that I just threw out. The only receipt that I have is from the one we just currently purchased this past week along with the $99.00 warrant that will he honored for 2 years.

Not even 6 month into use, the remote would switch from 0-70 randomly and dogtra essentially wanted me to pay for a brand new collar without honoring any type of warranty.

In the last week of October, 2024, I had the good fortune of hunting pheasants over German shorthaired pointers. The 4 dogs all had the 2702T&B collars. On the second day of the hunt, one collar failed in the field and was zapping the dog continuously. The collars had been in use only 7 days by then. The dog was in pain and very confused, so the collar was removed. All companies have product failures at times, even with the best quality control processes. What happens next with customer service is indicative of the quality of the company. And Dogtra failed miserably. Our hunt guide & dog owner received very little assistance from customer service and no support in troubleshooting the problem or expediting the replacement of the defective part. There was quibbling over the warranty terms. There was no sympathy for the distress caused to the dog nor understanding of the business interruption the device caused. The customer service person failed to mention that this particular model had a product recall for what appears to be the problem we observed. The serial number of the collar is right in the middle of the group of recalled collars. There is no reason to make the customer experience this challenging.