DogtraReviews of dogtra.com

My experience with Dogtra customer service has been excellent. I purchased two collars and one of them stopped working about a week after purchased them. They sent me a new one right away. Then a couple weeks later the other one did the same and they sent me another new one. I was starting to worry about their product. I actually had two or three more collars that they replaced over a few more months. They were always happy to send new collars. I really liked these collars and never gave up on them because of their customer service. I spoke to Nick who assured me they had technical issues because of the supply chain during covid. I really felt bad for them. After that first batch of collars I have been very happy with them. I use these collars everyday to keep my dogs on my property and also when I take them hunting. There is a learning curve to using these and with great customer support I have mastered them and have recommended them to friends who have purchased them.

Top notch products and equally important, top notch service. The collar and remote are a tank and have helped me train my 100 pound pit very well. Great work even at a considerable distance. I had an issue months later and they sent me a label, took care of the issue in a day and shipped it back the next day. Rare to find this degree of human customer service in an age of overseas call centers and AI bots. Great company that stands by their products.

I’ll start off by saying I called in upset because I was having issues with my 1900X, I spoke with Blake who ended up figuring out my issue so I didn’t have to be without it for warranty service. I use this daily for my 2 large breed working dogs, being without it would be a nightmare. Not many companies still have real people answering the phones and it means a lot to be able to speak with someone when you have a problem and need it resolved quickly. I’ll stick with Dogtra over the others for this reason alone.

customer service was very helpful with finding the right replacement transmitter that I need for my dogma collar. He was very knowable and easy to to talk to.

Shaun was very friendly and helpful!

Every time I've called Shaun has been extremely helpful, taking his time to walk me through any questions / concerns I may have. I really appreciate his clear communication as I am a disabled veteran with a traumatic brain injury. It's imperative for me to be able to communicate effectively, especially since I am in Florida. Thank you again for all your help! Highly recommend contacting Dogtra by phone. It's great to speak to a person rather than AI EVERY time!

Every customer rep that I spoke with has been more than helpful as well as professional. I called for help regarding a newer collar that I believed was out of warranty but wasn’t working. They had me send it back to them for them to investigate. They diagnosed the problem and were able to repair it. When I called for an update, I was told that it was in-fact under warranty and they were returning it to me at no cost! This is my second dogtra collar and they have my business for life.

My experience with Dogtra has always been top notch. Their products are great and customer service is second to none. They respond quickly to any service or questions you may have. I recommend this company for all your e-collar needs!!