DogtraReviews of dogtra.com

Customer service was prompt, and easy to call back as I’d initially missed the call. I was able to get the person who called me on the phone

Support is great! Works fine in the woods Great spectrum of settings and functions Pathfinder mini2

Great company. This is my second system that I have purchased from Dogtra, beginning in 2016. They are easy to communicate with and quickly respond to your needs.

Shaun was most helpful and efficient in helping me find a replacement for the 280c unit which had served us well for a number of years but with a lot of daily usage and accidental drops started to have issues. Shaun provided great customer service.

I've been a Dogtra fan for many years. Not only for my own dogs, but the dogs at our training facility sell ONLY this brand e-collar for training high drive and working breeds. I've talked so many others into ditching the cheaper, crap brands of e-collars just for the simple fact that you get so much more from Dogtra. I've luckily only had to reach out to them a couple times. Once was due to the prong extension design and the lack of pliability, causing the extension itself to snap while in use. This matter was resolved in just one simple e-mail to customer service. Then, last week I was having what I thought was a battery issue with a remote. I contacted Shaun and with his prompt response, a few photos and some diagnosing, we were able to resolve the issue and got us back up and running in no time. If you're looking for an e-collar for your dog, you need to know a few things about this brand that outshines the others... 1) Extremely durable build Built for hunting dogs, K-9 units, and professional trainers. Known for surviving mud, impact, cold, and rough outdoor use. Some trainers report using the same unit 7+ years with minimal repairs 2) Highest waterproof rating available! Many models have "IPX9K" waterproofing, one of the highest ratings available for electronics. Designed to withstand high-pressure water jets, rain, swimming, and full submersion. 3) Very precise stimulation control Uses rheostat dial / Exact-Stim system with many incremental levels (often 100–127+). Allows extremely small adjustments rather than large jumps between levels. 4) Strong and consistent signal range Many models offer ½ mile to 1+ mile range. Signal tends to remain stable through trees, terrain, and interference. 5) Reliable stimulation output Known for consistent output at the selected level. Important for training so the dog receives the same correction each time. 6) Long battery life Rechargeable batteries often last days of heavy use or weeks with normal training. 7) Designed with input from professional trainers Many models are built specifically for working dogs, hunting dogs, and competition trainers. 8) Wide range of specialized models Options for: Pet obedience Hunting / field dogs multi-dog systems hands-free remotes bark collars 9) Ergonomic remote controls Dial-based controls allow quick adjustment without looking. Designed to be used one-handed while handling a leash, rifle, or training equipment. 10) Industry reputation Frequently used by professional trainers, hunters, and working-dog handlers. Longstanding brand in remote collar training equipment. 11) Stellar customer service and response. Located in the USA. Customer service is never a hassle, easy to reach and you will ALWAYS be heard, no matter your concern.

Shaun was extremely kind and helpful in doing the return on the item I ordered. The service is the best and the devise works so well

Thanks for the service, Shaun. Although the issue has not yet been resolved, I appreciate you staying on top of it and letting me know what was going on. I look forward to hearing back from you once the website glitch is fixed. Thanks again! Customer service is really important to me and you provided fantastic service. Nicole.

Spent 2 hours trying to follow tutorials on getting the stimulation button to work. Gave up and called Customer Service, preparing for a long haul.Got a human (Shaun) immediately, who proceeded to fix me in 2.0 seconds. That's right, me, not the collar. Nothing wrong with the collar. One need be smarter than the dog.