DogtraReviews of dogtra.com

Asked about a clip for my remote....got 2 or 3 emails saying we haven't forgot about and are looking into your question. Never got an answer....

Krap! for the price, you think the batteries would last longer then 2 seconds. And when you call the company on there junk batteries they tell you that's the best they can get from china. I tell them really? they then say maybe the 5 batteries I got in my four pack with transmitter unit are defective.... so they send me out 4 new ones!!??? yuup you got it right, 5 bad batteries they say? hmmm. they send me out four! now that's just bad math! and that was with a big argument might I ad. now those batteries wont hold a charge too! surprise surprise! I have spent so much time around my dogs changing and charging these units they have all learned how to be good dogs anyways reguardless of this product working! moral of the story....buy some treats! way cheaper anyway! lol

Was told I would receive a replacement unit after my original collar was malfunctioning and the original unit was shipped back to me after they said they fixed it. The collar still does not work properly.

The collar stopped working on the third outing. I called Dogtra customer service, was greeted by a growl. The woman interrogated me about where I bought the collar. Told her through Dogtra direct, supplied the order number and she asked me again where I bought the collar. When we finally agreed that it was a direct sell she asked questions in a very patronizing tone " are you sure it is charged?, have you turned it on? , are you holding the button down for 5 seconds?" This conversation wasn't in a " let's see if I can help you" manner , instead it was more of "do you know what you are doing" tone. Near the end I asked for a refund. I was told no refunds after 30 days regardless of how many times the collar had actually been used. She told me to contact the returns department, ask for an RMA number , and ship back the collar on my dime. I asked if she could transfer me. "No". Then she gave me a number to call. I called hat number , was put on hold, and gave up. Ultimately I was able to get the collar working again thanks to our trainer who took apart the receiver. And who, by the way, had suggested a different manufacturer when we were selecting an e-collar. ridiculous! I should of had a clue when I ordered the collar and was contacted by Dogtra asking why I had a California phone number but a Colorado address??? That should have been a tip off that this was NOT going to be a good experience.