DocumentgeniusReviews of documentgenius.com

Response from DocumentgeniusFeb 25, 2026

Thank you for your feedback. We’re glad to hear you think it’s a great product and appreciate you taking the time to share your experience.

Response from DocumentgeniusFeb 23, 2026

Thank you for your feedback. We are sorry to hear that the service did not meet your expectations. We would like the opportunity to better understand what did not work for you and see how we can assist. Please email Betty, our Customer Support Supervisor, at [email protected] , and she will be happy to review your experience and help further.

Response from DocumentgeniusFeb 23, 2026

Thank you for your feedback. We are glad to hear that you were able to create your legal document in less than five minutes. We appreciate you taking the time to share your experience.

Response from DocumentgeniusFeb 23, 2026

Thank you for your feedback. We are glad to hear that you found the platform easy to navigate. We appreciate you taking the time to share your experience.

Response from DocumentgeniusFeb 23, 2026

Thank you for your feedback. We are sorry to hear that the service did not meet your expectations. We would like the opportunity to better understand what did not deliver as promised and see how we can help. Please reach out to Betty, our Customer Support Supervisor, at [email protected] , and she will personally review your experience and assist further.

Response from DocumentgeniusFeb 23, 2026

Thank you for your feedback. We are sorry to hear that the process was unclear and did not meet your expectations regarding creating additional documents. We would like the opportunity to review this with you and clarify any misunderstandings. Please reach out to Betty, our Customer Support Supervisor, at [email protected] , and she will be happy to assist.

Response from DocumentgeniusFeb 23, 2026

Thank you for sharing your experience. We are sorry for the frustration this situation caused and understand why this was concerning. We take claims of trial cancellation and billing very seriously. If a trial is canceled within the 7 day period, the account should not convert to a paid subscription. We would like to review your account activity and cancellation timestamp in detail to ensure everything was handled correctly. Please reach out directly to Betty, our Customer Support Supervisor, at [email protected] , and she will personally review your case and billing history. Our goal is to clarify what occurred and address this appropriately. We appreciate you bringing this to our attention.

Response from DocumentgeniusFeb 23, 2026

We are sorry to hear that your experience was disappointing. We would appreciate the opportunity to better understand what went wrong and see if we can help. Please reach out to Betty, our Customer Support Supervisor, at [email protected] , and she will personally review your situation and assist further.