DocumentgeniusReviews of documentgenius.com

Response from DocumentgeniusJun 22, 2026

Thank you for your feedback. We’re sorry to hear there was any confusion regarding pricing, and we understand how important clear expectations are when trying a new service. To clarify, the credit card is requested only to ensure uninterrupted access to our service after the free trial period ends. No charges are made during the trial, and you can cancel anytime before the renewal date under User Settings if you decide not to continue. You may also download a free template from our website. If you have any questions or would like us to review anything related to your account, please feel free to contact us at [email protected], and our team will be happy to assist.

Response from DocumentgeniusJun 22, 2026

Thank you for your wonderful feedback! We're delighted to hear that you found the process easy, fast, and helpful. Our goal is to ask the right questions to make creating documents as simple and efficient as possible.

Response from DocumentgeniusJun 22, 2026

Thank you for your feedback! We're glad to hear that you found value in our service. While we're sorry that the documents ultimately weren't submitted, we appreciate your positive comments and your willingness to give us a try.

Response from DocumentgeniusJun 22, 2026

Thank you for your thoughtful feedback. We're glad to hear that you enjoyed the service and found it super easy to use. To clarify, the credit card is requested only to ensure uninterrupted access to our service after the free trial period ends. No charges are made during the trial, and you can cancel anytime before the renewal date under User Settings if you decide not to continue. You may also download free templates from our website. Please send an email directly to [email protected] and bring to the attention of Betty. We will be glad to assist you further.

Response from DocumentgeniusJun 22, 2026

Thank you for your wonderful feedback! We're thrilled to hear that you found our service simple and easy to use. We truly appreciate your recommendation and your support.

Response from DocumentgeniusJun 22, 2026

Thank you for your feedback! We're glad to hear that you found our service easy to use. We understand that your needs may change, and we appreciate you choosing Document Genius while you needed us. Thank you for your support, and we wish you all the best!

Response from DocumentgeniusJun 22, 2026

Thank you for your kind words! We're delighted to hear that Mai provided you with quick, professional, and understanding service. We'll be sure to share your feedback with her, as recognition like this means a great deal to our team.

Response from DocumentgeniusJun 16, 2026

We're very sorry to hear about your experience and understand your frustration. We take concerns about billing and product performance seriously. Based on our records, we do not currently offer a $14.99 subscription plan, so we'd like to investigate the charge you mentioned and ensure you're receiving the correct assistance. We'd also like to better understand the issues you encountered with the AI features and mobile experience. Please email [email protected] and address your message to Betty. Include any details you have regarding the charge, such as the date, amount, and a screenshot if possible. I'll personally review the matter and do my best to help resolve it. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.