Oscar S.
order was wrong size, poor delivery, and costumer attention
order was wrong size, i had to pay for the return label, the replacement never came because it was back ordered and nobody checked. They said it was going to be sent overnight, it's been a week and Im still waiting for it... my original order was placed on OCT 24th and I still don't have the correct product.
Response from DME HubDec 10, 2023
Thank you Oscar for the valuable customer feedback. We sincerely apologize for the complications and delays with your order. The tracking now shows that the correct item has been delivered and the incorrect one has been received by our warehouse. While reviewing your complaint, we have discovered there were multiple mistakes/errors that occurred with your order. Although DME Hub is the seller and authorized dealer for the product you purchased, the item was fulfilled and shipped directly from the manufacturer and it appears that the mistakes originated with them. The first mistake was the incorrect size was sent. Overnight shipping for the replacement item was requested and the shipper did not follow that request. In reference to the shipping cost for the return of the incorrect item. Our records indicate that a return shipping label was sent. Therefore, there should have been no cost associated with the return. If there was a problem with the return shipping label and you were charged for the shipping, please contact one of our customer support staff and your account will be refunded. Sorry again for the inconvenience and mistakes. Sincerely, DME Hub Customer Satisfaction Dept