Stevan Y.
I emailed 2 requests to get a defective…
I emailed 2 requests to get a defective pair armrest pads replaced and got 0 response. So really my rating should be 0, not one star.
Response from DME HubSep 27, 2024
Thank you Stevan for your valuable customer feedback. We apologize for the delay. Our tech support team was researching the problem with the armrest pads you ordered. Our records indicate that you received an email letting you know that your message was received after our normal business hours and we would contact you as soon as possible. After reviewing your complaint and One-Star review, following is what we concluded. The armrest pads you ordered are not defective. The holes inside the armrest pads are threaded and will accept the armrest pad mounting screws. However, the style of the parts has been changed by the supplier resulting in a slightly different look where the screws insert on the bottom side. That is the only change. Everything else is exactly the same. DME Hub is committed to complete customer satisfaction. Therefore, we have decided to replace the armrest pads as a courtesy and waive the shipping cost on the order. An order confirmation has been sent in a separate email. Sincerely, DME Hub Customer Satisfaction Dept