DME HubReviews of dmehub.net

Response from DME HubOct 11, 2019

Thank you anonymous reviewer for your valuable feedback. DME Hub has a 99.6% customer satisfaction rating but our goal is 100%. Please provide more details about how DME Hub can improve in ways that were unsatisfactory to you and did not meet your expectations. Sincerely, DME Hub Customer Satisfaction Dept Updated Response from DME Hub 10/11/19 We have located your original order and found in the notes that the appropriate action was taken on 9/19/19 to assist with exchanging an incorrect part for the correct part. Our records also indicate as of 10/11/19 that the incorrect part has not yet been returned. A member of our customer support team will follow up with you by telephone to further assist with the exchange transaction. Sincerely, DME Hub Customer Satisfaction Dept Update Response from DME Hub 10/11/19 We have no documentation that an error occurred by DME Hub during the order fulfillment process but it's possible this was caused by a simple communication error about what type of part was actually needed for your wheelchair and we sincerely apologize that a mistake occurred and caused an inconvenience for you. We have spoken to the company President and he has no record of receiving an email from you regarding the problem with your order. However, he has agreed to reship the correct part to you with a return shipping label to return the incorrect part at the expense of DME Hub. We hope that you will find this to be a satisfactory solution to this problem. Sincerely, DME Hub Customer Satisfaction Dept