pj W.
Unacceptably slow shipping
I've ordered before from you guys and you always ship new tires like the next day. Really quickly. But this time it took you guys a week to get your act together. 2 weeks for me to have them in my hand. Unacceptable I need these things now
Response from DME HubJan 20, 2025
Thank you, Pi White, for your valuable customer feedback. Our records indicate that you ordered on Jan 6th and your order shipped out on Jan 10th. The postal tracking shows the package was delivered on Jan 16th. It appears that it took a couple of days longer than normal to fulfill the order due to some residual catch-up from the holidays. We sincerely apologize for the delay and inconvenience. Our shipping times are now back to normal. If you cannot locate your package, please contact one of our customer support staff for further assistance. Sincerely, DME Hub Customer Satisfaction Dept

