DiveAssureReviews of diveassure.com

Easy to work with

Please avoid DiveAssure at all costs. They try in any way possible to dodge your claims. Claims took more than 3 months to come back and any appeal takes weeks to get an answer. Especially if you bring your underwater camera setup with you, please please please DO NOT go with DiveAssure. They advertised in their policy that "specialized photographic dive equipment" is covered. I asked for more info and they defined it as "any equipment you use to take photo/video while diving". When making a claim, they rejected our claim saying that our industry-leading underwater camera housing for your mirrorless camera that is rated for 100m depth is not "specialised dive equipment" because "it can be used for other watersports" "like a GoPro housing". They compared your £1800 Nauticam housing to a plastic GoPro housing. When asked for an example of what would be considered "specialized photographic dive equipment", they refuse to give any. This is clearly avoidance and false advertising. We are currently reaching out to Citizen Advice and the ombudsman to file a challenge. AVOID.

As some of you might know, diving off Guadalupe Island has been shut down for two years now (2022-2023). Cheyenne with DiveAssure has been so patient and kind during this process. She has pushed back my insurance without hesitation. When I asked for credit a year later because dives have been canceled at this location for the foreseeable future, she quickly and kindly credited my account. It has been a rare experience to converse with a company that has been nothing but supportive during this hectic and fluid situation. I wholeheartedly recommend this company and especially Cheyenne. Thank you all for not adding more stress to this situation.

Easy , quick, simple

The account representative that worked with me (Cheyenne) was patient, informative, professional and knowledgeable about the DiveAssure products. In addition she listened to my needs and matched me to the exact product that I needed for my Dive trip.

very easy to use

Used DiveAssure for a trip in April 2023. Had to make a claim due to adverse weather. I sent the form away to Van Ameyde in the UK first week in May and got a response requesting further information within a week, which I duly sent off. Since then, I have heard nothing and today have chased it up for at least the third time. All I get is the standard response email and have now been waiting well over 2 months for a response. I realise the claim goes to Van Ameyde as I am in the UK, but I won't be using DiveAssure again as I have no faith in their insurance partners.

Easy to get a quote