DiveAssureReviews of diveassure.com

I purchased my travel dive coverage through Dive Assure for the first time and have some thoughts on the entire process and experience. 1) finding a plan that met the travel needs was not obvious on the website and I had to call more than once for assistance -- > ultimately, I was helped, but not seeing the options made me look elsewhere for coverage. 2) For the first time in my life, I had to file a claim for missed dives during my diving liveaboard trip and to put it bluntly, WHAT A PAIN THE ENTIRE PROCESS AND TIMING WAS! First, my policy had the extra coverage for a diving liveaboard trip. Second, I'm sure I'm not the 1st person to buy liveaboard coverage from Dive Assure and needed to file a claim; so, what seemed like lack of knowledge of liveaboards came across like resistance. The entire process took over a month with a lot of back and forth between me, Dive Assure, my travel agent, and the liveaboard company. On my trip, there were a total of 26 dives and I was only able to participate in 16. There were some days where 5 dives were offered and I was only able to complete 2 dives from that day and I completely missed the last day. Because I dove partial days, Dive Assure didn't count those missed dives and I only received the minimum amount back for my claim (1 day of lost diving). In reality, I missed a total of 2-1/2 days of diving, but Dive Assure doesn't count partial missed diving days. Lastly, Dive Assure has been offering insurance coverage for a long time and should be well aware of how liveaboards are structured since they offer an add-on for people participating in a that experience. So I was COMPLETELY disappointed when they made such a big issue over the cost of "each" dive which dragged the entire claim process out. First, Dive Assure should know that when people participate in a liveaboard, it's an 'all inclusive' experience and cost. They should have some formula that they use to break down the cost of actual dives vs. meals vs. room, etc. but they don't and because of this, a person who needs to claim lost diving days only gets their claim filled if they missed a full day of diving vs. multiple partial days. I realize that it's clearly stated in the policy "lost diving day" however, lost dives add up to multiple days and if the claimant can prove their case for 2-1/2 days of missed diving, then that should have been honored. I won't be using this company again.

Website slow

Didn't receive any confirmation that the paymnet went through or that coverage was granted.

Terrible claims process. Had to provide the same information multiple times to different people after repeated reminders. Took 3 months to pay out a USD50 claim. Absolute joke ! Won't be using these guys again.

Waiting for the amount of 100 $ for several weeks, three reminders needed until the transfer has been processed successfully .