DiveAssureReviews of diveassure.com

I have not received a single email response back from Dive Assure, and Robin Assist is a terrible claims processing agency, they haven't paid my claim in over 60 days.

Easy to Join, Impossible to Claim: 5 Years of Silence and Asset Seizure Do not be fooled by their "Worldwide Coverage" and "Professional Safety Net" marketing. My experience with DiveAssure and CNA Hardy has been a living nightmare. When I signed up, they promised to be my lifeline. But when a real diving accident occurred in 2020, they turned into ghosts. 65 Months of Total Silence: For over 5 years, they ignored my emails and calls while I was fighting critical legal battles alone. Asset Seizure: Because they failed to provide the promised legal defense, my personal property and bank accounts have been legally seized. Hidden Jurisdiction Trap: They sell insurance to Korean divers, but their fine print forces you to sue them in Barbados—making it practically impossible for victims to get justice. They are quick to take your premium but disappear when you need them most. I have officially reported this "Bad Faith" conduct to the UK Financial Ombudsman (FOS) Ref: PNX-6005650-Z0Y8. If you are a diving professional, check your policy carefully. Your "safety net" might be a trap that leads to financial ruin. Stay away from DiveAssure and CNA Hardy.

They will never pay CFAR. Avoid them

⭐ 0/5 – Total System Failure From Start to Finish | “Dive & Travel Plus” Is a Scam-Level Experience I purchased a Dive & Travel Plus insurance policy for TWO people, expecting professional assistance, safety, and support in case of emergency. What I received instead was one of the most incompetent, costly, and disrespectful experiences I have ever had with any company — insurance or otherwise. Emergency assistance that COSTS you hundreds of dollars Let’s start with the most serious failure. During a real medical emergency abroad, the company provides: • No live chat • No functional email support • No alternative contact method The ONLY option they give you is an international emergency phone number. Calling that number — while dealing with a medical emergency — cost me around USD 300 in phone charges, which I now have to pay out of my own pocket. No warning. No transparency. No reimbursement. No responsibility. An emergency number that financially punishes you for using it is not assistance — it is reckless negligence. Claims process: chaos, contradictions, and lies I reported the incident the same day it happened (15 November). I sent key documents, including the dive invoice, on 17 November. I submitted every single document they later requested, and I even received written confirmation from their own staff that the documents were correctly added to my case. Despite this, they repeatedly stated that they “had not received the necessary documentation.” This is not a misunderstanding. This is either incompetence or deliberate obstruction. Every reply: • Contradicts previous confirmations • Ignores timelines and attached emails • Sends generic checklists without reviewing the actual file • Mixes medical claims with dive refunds, creating confusion on purpose Impossible communication • Phone access from Europe is nearly impossible • Call-back requests are ignored • Direct questions are skipped • Escalation requests are disregarded When you actually need help, no one takes ownership of the case. Cancellation & refund: completely ignored After realizing how useless this insurance is in real life, I requested: • Policy cancellation • Refund for the unused period Despite multiple written requests, they never provided: • A department • A contact • A process • A single clear answer Total silence. Final verdict This company fails at everything an insurance company is supposed to do: • Emergency assistance → FAIL • Communication → FAIL • Claims handling → FAIL • Transparency → FAIL • Respect for insured clients → FAIL What you buy is not protection. It is a bureaucratic trap that drains your time, your energy, and even your money when you are already in trouble. I insured two people under a premium Dive & Travel Plus policy and ended up: • Paying hundreds of dollars just to call for help • Being buried in forms and contradictions • Being ignored when asking for cancellation • Being treated like a nuisance instead of a client This is hands down the worst insurance experience I have ever had. I regret buying this policy and will actively warn others to stay away. If you are considering this insurance: don’t. When things go wrong, they will make them worse. P.s all the facts are documented and I’m actually thinking of going for legal ways - just beware!

I recently purchased a TRAVEL plus DIVING INSURANCE plan from Dive Assure for my Lembeh, Indonesia trip. My flight was delayed and I missed my connection and was stranded in Singapore for 2 days. Dive Assure refused to reimburse the claim amount citing ‘OPERATIONAL reasons not being covered’ under fine print. They have lost a 5 yr old customer now.

the company sells you an insurance covering everything including delays cancellations etc. when it happens they ask for impossible documents that you cannot attain and then say they cannot do anything. it is awful. waste of tie. never using the again. DDAN are much better

In April 2024 I missed my Taipei-Houston flight returning from a dive trip in Indonesia because one of the earlier flights of my trip home was cancelled and the replacement flight was delayed. I was stranded in the middle of the night alone in Taipei and forced to spend $1,000 on short notice for a new plane ticket to Houston. I provided Dive Assure with all receipts and itineraries and my claim for reimbursement for the new Taipei-Houston ticket was denied. They said my situation was not covered. What quality trip insurance company doesn't cover the cost of getting home in a case like this? Dive Assure only seems to cover a very narrowly-defined set of circumstances and if your situation doesn't fit into one of their small boxes of limited eventualities your claim will be denied. If you buy trip insurance from this company beware of exactly what they will and will not cover. MOST IMPORTANT: Instead of booking directly with the airline if you have multiple flights to/from your destination, book your airfare with a reputable travel agency who will get you to your destination when there is a travel glitch. That was my biggest mistake. I booked my original Taipei-Houston flight directly through the airline instead of through the same travel agency I used for my earlier connecting flights. So when I didn't show up for the Taipei-Houston flight (because I was still in the air on my earlier delayed flight) it was just "sorry, too bad." I will not use Dive Assure for my next trip.

I HAD TO INPUT MY INFORMATION 12 TIMES - YOUR WEBSITE IS TERRIBLE