DiveAssure Reviews | Read Customer Reviews of diveassure.com

DiveAssure Reviews | Read Customer Reviews of diveassure.com

DiveAssure reviews

Showing 8 reviews with 3 stars · Clear filters

Andrew M.
Jun 11, 2024
My Computer Security wouldn't let me…
My Computer Security wouldn't let me make the payment had to turn it off to make payment
Response from DiveAssureMay 13, 2026
We are sorry to hear you experienced difficulties during the payment process at the time. Since this review was posted, we have launched a completely new website and significantly updated the user experience, including improvements to the checkout and payment process. We appreciate you bringing this to our attention and thank you for your support.
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rbarnes
May 7, 2024
The software is difficult to backup to…
The software is difficult to backup to change information without having to return to the start.
Response from DiveAssureMay 13, 2026
Thank you for your feedback, and apologies for not responding sooner. We are very sorry to hear about the frustration you experienced with the website at the time. Since this review was posted, we have launched a completely new website and significantly improved the user experience and application process. We appreciate you taking the time to share your feedback, as it helps us continue improving our systems and member experience.
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Bob B.
May 9, 2023
No opinion yet
No opinion yet
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Shelly G.
Mar 11, 2023
I couldn’t see my purchase afterwards…
I couldn’t see my purchase afterwards until I placed this review from trust pilot. It would not let me X out. That’s annoying.
Response from DiveAssureMay 13, 2026
Thank you for your feedback, and apologies for our delayed reply. We are sorry to hear about the frustration you experienced with the website flow at the time. Since then, we have launched a completely new website and significantly improved the overall user experience and purchase process. We appreciate you taking the time to share your feedback.
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Mark R.
Aug 31, 2022
System is OK just a little clunky
System is OK just a little clunky. Front end offered two choices and then when i get to the purchase option only one option is offered.
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DRS
Jul 2, 2022
Online application was cumbersome to…
Online application was cumbersome to use.
Response from DiveAssureMay 13, 2026
Thank you for your feedback, and apologies for our delayed reply. We are sorry to hear that you found the online application cumbersome at the time. Since then, we have launched a completely new website and significantly improved the application process and overall user experience. We appreciate your feedback and support.
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Freddie
Oct 18, 2021
Let's have the price in £'s
The only reason for the lower stars is that the prices are in euros. It is clear that I am a UK customer so why not present the cost in sterling?
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Dave S.
Jun 22, 2021
Renewing on a Tablet is difficult
renewing the policy on a laptop easy, near impossible on a tablet, just was taking too long and unresponsive
Response from DiveAssureMay 13, 2026
Thank you for your feedback, and apologies for our delayed reply. We are sorry to hear that you experienced difficulties renewing your policy on a tablet at the time. Since then, we have launched a completely new website and significantly improved the responsiveness and mobile/tablet user experience. We appreciate you taking the time to share your feedback.
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