DiveAssure Reviews | Read Customer Reviews of diveassure.com

DiveAssure Reviews | Read Customer Reviews of diveassure.com

DiveAssure reviews

Showing 194 reviews with 5 stars · Clear filters

Sharon E.
Sep 14, 2026
DiveAssure went well out of their way to successfully appeal a rejected claim
It took 8 full months from claim submission to full resolution, but DiveAssure went well out of their way working on my behalf to request review and appeal of my denied claim based on technical language used by the insurer to reject my claim. DiveAssure saw that I was successfully reimbursed for my out-of-pocket new airfare, ground transportation, and rental of dive equipment when a weather-related delayed flight from Portland, Oregon caused me to miss all my connections from San Francisco to Cebu, Philippines while the airline ALSO misplaced my fully-equipped dive bag that finally made it to Manila four days later--while I was already out to sea in Malapascua diving with Thresher sharks! Thank you, DiveAssure. I am yours for life!
Response from DiveAssureSep 15, 2026
Thank you so much for sharing your experience! We’re very glad we could help get your claim reviewed and resolved, even though it took longer than we would have liked. We truly appreciate your patience, trust, and kind words. Wishing you many more great dives and smooth travels ahead!
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Roberto
Aug 17, 2026
Grazie a Diveassure ed in particolare…
Grazie a Diveassure ed in particolare ad Alessa che mi ha davvero supportato in tutte le mie richieste di modifiche. Un’organizzazione professionale e seria.
Response from DiveAssureAug 18, 2026
Thank you for your kind words! We’re glad to hear that Alessa was able to assist you with your requests. We’ll be sure to share your feedback with her. Thank you for choosing DiveAssure.
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ANDRE S.
Jun 22, 2026
I purchased diving insurance from these…
I purchased diving insurance from these guys and botched the online form, selecting the wrong month. I noticed it the second I finalized the purchase and didn't think it'd be eligible for correction without penalty, but, having nothing to lose, I emailed them anyway. Response was swift, they made the correction, no questions asked, no fees
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Penny V.
Mar 24, 2026
Thank you!
Thank you, Lauren with Diver Insurance, for guiding me through the insurance maze of information. You were so knowledgeable and I appreciated you helping me to understand my new policy. I feel like someone actually cares about my health coverage and that means a lot to me. Thank you for doing what you do!
Response from DiveAssureMay 13, 2026
Thank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that Lauren was able to guide you through the process and help make your coverage options clear and understandable. Navigating insurance can sometimes feel overwhelming, so providing knowledgeable and caring support is something we truly value. Your trust means a great deal to us, and we are very happy to know you feel supported and cared for. We will be sure to share your feedback with Lauren and the team. Wishing you safe and enjoyable adventures ahead!
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William W.
Mar 24, 2026
Staff were very polite and respectful
Staff were very polite and respectful. They responded quickly and professional to my request.
Response from DiveAssureMay 13, 2026
Thank you for your wonderful feedback and 5-star review! We are very happy to hear that our team was able to assist you promptly, professionally, and with the level of respect and care we strive to provide to every member. Your support truly means a lot to us, and we greatly appreciate you taking the time to share your experience. Wishing you safe dives and wonderful travels ahead!
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Billy
Mar 9, 2026
I called this morning and spoke with…
I called this morning and spoke with Chanelle Norris and she emailed me the information I needed. After I reviewed it I called her back to let her know that I was ready. I left a voicemail with her and while writing an email to her she called me back. I selected the Plan that I wanted and she emailed me all the paperwork that I will be needing for my trip in October 2026. I am Very, Very Happy for her Help
Response from DiveAssureMay 13, 2026
Thank you so much for your wonderful review and for sharing your experience! We are delighted to hear that Chanelle was able to assist you quickly and make the process smooth and easy from start to finish. Providing responsive, knowledgeable, and caring support is extremely important to us, and it is wonderful to know you felt well taken care of. We will be sure to pass along your kind words to Chanelle. We truly appreciate your trust in DiveAssure and are very happy to hear you are feeling prepared for your October 2026 trip.
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Jim O.
Jan 30, 2026
Chanelle Norris Absolute Pleasure
I had the absolute pleasure of speaking with Chanelle Norris and it was a true blessing. She walked me through the process of getting set up for my upcoming liveaboard in Australia. I have NEVER had such an amazing experience with customer service. I truly hope the bosses see this and thank her for doing such an amazing job. She was so friendly and informative. She cracked jokes with me and kept everything extremely light hearted but professional. (Email issues)Chanelle, I hope you are able to read this. Please keep doing what you do. I hope your travels take you to more amazing places. Thank you so very much for being you.
Response from DiveAssureMay 13, 2026
Thank you so much for this incredibly kind and heartfelt review! We are absolutely delighted to hear about your experience with Chanelle. Providing knowledgeable, caring, and genuinely human support is exactly what we strive for, and it is wonderful to know she made the process enjoyable and stress-free for you. We will absolutely make sure your feedback reaches both Chanelle and the team. Your words truly mean a lot to us. Wishing you an amazing liveaboard adventure in Australia and many unforgettable dives ahead!
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Rob B.
Oct 28, 2024
Quick & easy service
Very easy service
Response from DiveAssureMay 13, 2026
Thank you for your 5-star review! We are delighted to hear that you found the process quick and easy. Making coverage simple and accessible for our members is always our goal. We truly appreciate your support and wish you safe and enjoyable travels ahead!
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