Sandy
I’ve been shopping on Distacart for…
I’ve been shopping on Distacart for some time, and my previous experiences have generally been positive. However, this recent order was quite challenging and frustrating. There were delays in receiving my items due to customs payment issues. I was informed that I needed to make the payment myself because Distacart was experiencing technical problems on their end. This created uncertainty and inconvenience throughout the process. What made the situation more difficult was that only after I decided to cancel my order did everything suddenly get resolved—the payments were processed, and I eventually received my items. You can imagine the dilemma and frustration I experienced during this time. While I did receive my order in the end, the overall experience was stressful and lacked clear communication. I hope Distacart improves their handling of customs payments and keeps customers better informed in future.
Response from Distacart.comJun 19, 2026
Dear Sandy Deonarain, Thank you for taking the time to share your feedback. We are pleased to hear that your previous experiences with us are satisfied. We understand how stressful it must have been to face uncertainty regarding the customs payment process and to experience delays in receiving updates. Our team is continuously working to improve our processes and communication to provide a smoother experience for our customers. Your feedback has been shared with the relevant team and will help us enhance the way we manage customs-related situations in the future. Please reach out to us at [email protected] or call us at +18552534782 for any further assistance, and we will be happy to help you. Thank you, Customer Happiness Team.