hyunmi S.
Be careful with online shopping with Distacart
I ordered the Isha Life Neem and Turmeric Capsules online from "Distacart" The order went through. I paid and the payment went through as well. But I did not receive the confirmation e-mail. So I contacted the company Distacart. The company said that the order did not go through. But the payment went through. The company Distacart said that the bank account was not belong to them. That's all they said. So, be careful with them, please... Be careful with online shopping with the company Distacart,,,
Response from Distacart.comAug 5, 2022
Dear Hyunmi Shin, We apologize for the inconvenience caused. On our website, we have enabled the postal code / Zip code verification where the transaction will be failed if we provide an incorrect billing address while placing the order. The amount gets debited from your account by the bank and they will re-credit the amount within 7-10 business days or as per the individual bank's policies. We request you to please connect with your bank for further assistance and more clarification and reach out to us at [email protected] if you need any help. We'll be happy to assist you. Thank you, Customer Happiness Team!