Aditya R.
This is for a very specific product
(Resolved, hence Ratings updated). Received Support, and I'm happy with that. This is for a very specific product: specific medicine. It came soaked in the paper box. I sent the evidence, and waited for response: there isn’t an acknowledgment. Here’s additional perspective: price of the product is 200 INR, I purchased it for ~8 USD. I’ve purchased a ton of products from this company, and what is bothering me is absolute radio silence on this. If there is any customer service who’s willing to resolve this: please, check your WhatsApp, where you’d find the picture evidence. Do check my ordering history as well. I never expected any magic or unrealistic resolution: just a response. Is that hard? It’s been a week.
Response from Distacart.comAug 16, 2025
Hi Aditya Roy, We apologize for the inconvenience you have experienced regarding the product. We do not want our customers to be dissatisfied with our services, as your satisfaction is important to us. Unfortunately, we are unable to find the exact details of the order. We request that you kindly share your email address or order number so that we can check and assist you in the best possible way. Thank you, Customer Happiness Team!



