Melinda
Graceful under pressure
My recent order was a chance for me to deal with the company multiple times to figure out some issues. At each step they handled things very professionally as well as kindly. Then my order got stuck in customs and was delayed for some time. So without me even asking they resent the complete order which arrived in only a few days. They wanted to be sure I had the things I ordered despite the customs issues. That was good business right there. They checked on me as well, sending update emails to let me know how they were handling the slow mail issues which had nothing to do with them at all. But they stood behind the package making sure it arrived. They even called to make sure it arrived in good shape. Fantastic customer service!
Response from Distacart.comSep 28, 2025
Dear Melinda, Thank you for the review and for sharing your overall experience with us. We are thrilled to hear that you are highly satisfied with our service. We will uphold the same in the future. We value your feedback, and we look forward to fulfilling more orders for you. Please reach out at [email protected] or call us at +18552534782 if you need any further assistance, and we will be happy to assist you. Thank you, Customer Happiness Team!