Samantha W.
Terrible experience with shipping and packaging!
I placed an order on August 26th containing 3 items. 1 of 1, 2 of another. I placed this order with a larger supply so it would last a few months. I waited patiently. The first package never arrived. It was “lost” in the mail according to tracking. So they sent a replacement. I patiently waited another week. Was super excited when it arrived, opened it up and I was sent 3 packets of a weight gainer. Most definitely not what I ordered. I contacted Dista right away and it’s been over a week now and no resolution. I demanded a refund or the correct product. I keep getting told to “please be patient, we will look into this”. I am fed up and want my money back for my products I never received!
Response from Distacart.comOct 4, 2025
Hi Samantha, Thank you for reaching out and for sharing your experience. I'm truly sorry to hear about the issues you've faced with your order, including the delay, the incorrect items received, and the lack of timely resolution. This is certainly not the level of service we aim to provide, and I completely understand your frustration. However, we are unable to find your exact order details, and we request that you share your order number or registered email address at [email protected] or call us at +18552534782 so that we can check and assist you in the best possible way. Thank you, Customer Happiness Team!