Romelia F.
Poor quality and bad customer service
Don’t trust in this company. The product quality is poor, also they lead customer in confusion saying that the product returns would only be accepted within15 days after the product is delivered, to get the refund. And also, for countries other than USA, like Canada and UK, refunds will be dealt on a case by case basis. If there is a mistake on the behalf of Dista sellers, Dista provides a refund based on the details of the issue. When I told them that I want re return the product they said they are not accepting returns from UK! They are breaking their own policy . I would not recommend anyone to buy from them!
Response from Distacart.comNov 4, 2025
Hi Romelia Fenichiu, We sincerely apologize for the inconvenience you have experienced. We understand your disappointment regarding the product quality and the return process. Currently, our return policy allows returns only from the USA and Australia, and within 15 days of delivery. Also, we are not accepting returns for the open-sealed products. However, we do not want our customers to be dissatisfied with our services, so we have escalated your concern to our team for priority review. We will get back to you promptly once we have an update. In the meantime, if you need any further assistance, please reach out to us at [email protected] or call +1-855-253-4782. Thank you, Customer Happiness Team!