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Dista allows you to purchase Indian…
Dista allows you to purchase Indian products easily, but the quality is often different from what is described on the product page. In most cases, either the product never arrives or the wrong product is sent. I have used their service several times, and refunds have never been handled smoothly. They respond only with template messages while keeping your money. For example, I received an email saying my product had been shipped, and two days later they contacted me saying the item was out of stock and I had to choose a replacement. Why do they keep lying? Do not waste your money or time. Refunds are only issued as credit points. Even when I requested a cash refund, I received no response. You will have to contact your credit card company to get your money back. Absolutely not recommended Added The details have already been sent to e-mail, WhatsApp, and Instagram, and we are sending information that we can fully grasp. More than 48 hours have passed and the money has not yet returned. I used to do retail sales, but as long as I deal with the product, I should take responsibility for the content of the product in any case, even though I am an agent. We hope that you will be able to shop smoothly. Thank you for your understanding
Response from Distacart.comNov 28, 2025
Dear Customer, We sincerely apologise for the inconvenience caused. We forwarded your feedback about our type of communication and the discrepancy in the ordered products' fulfillment to our dedicated team for review and for corrective action. We would like to inform you that we, as an e-commerce website, act as a bridge between manufacturers and customers, quality is something that will be handled by the manufacturer, and we do not have any role in it. We regret to inform you that we are unable to find your order with this review. You might have received an email from the Truspilot platform requesting that to share your order details. Kindly check and provide them so that we can be able to explain in detail about the refund mode. Thank you, Customer Happiness Team!



