Rajiv B.
Poor and misleading delivery service
I ordered an item which, after 18 days, has not even been picked up by the courier service. The order confirmation email said that the delivery will take 5-7 business days (Post Dispatch). I didn't realize that the "dispatch" itself could take weeks. I have asked for a full refund but the company is just delaying the matter by saying "We have forwarded your response to our concerned team. Once we receive an update from our team, we will get back to you." I will not order anything from them again.
Response from Distacart.comJan 8, 2026
Dear Rajiv Bhatia, We sincerely apologize for the delay in the delivery of your shipment. We understand how frustrating it can be not to receive your order within the promised timeframe. Your concern has been escalated to our logistics team, who addressed this issue as a priority. We have also sent you an email with the resolution. Please check your inbox and respond at your earliest convenience, as your confirmation will help us proceed further. Please reach out at [email protected] or call us at +18552534782 if you need any further assistance. We will be happy to assist you. Thank you, Customer Happiness Team!