The Walt Disney CompanyReviews of disneyworld.disney.go.com

Canceled , do not want Hulu will not pay for any product going forward .

Due to arrive at Polynesian hotel resort tomorrow but due to an issue with our current private accommodation we needed to book for an extra night. To accomplish what should have been a straight forward task it took 8 phone calls and over 2 hours of my time on the telephone. Why is booking a room at Disney World or modifying an existing booking so complicated? I don’t blame the staff but the processes involved. Shocking experience from what should be the happiest place on earth. Feeling far from happy now just stressed

What a rip off. TRANSPORT Disney express not collecting from the airport anymore since covid. News flash Disney your rides are more crowded than a bus from the airport would be. Also your other buses , skyliners between parks & resorts still run and mix folk together in busy times. Go figure!!! PARK TICKETS & APP Previously your park ticket was all you needed but not anymore! Now the parks offer out of hours experiences & special events all at additional cost for example halloween August 11th to Nov 1st. Yes you read that correctly Halloween in August/sept/Oct & Nov 1st. No reduction on park tickets for having less time available to make way for the “special event @ extra cost” Now you have the “my Disney experience” app. More complicated than necessary even if you could just get the stupid thing to work. So unreliable you spend more time trying to do simple things than it takes to spend 305 minutes (yes 305 minutes) in a line up for a ride. My advice is use line up time to try doing something “ANYTHING” on the app. Don’t rely on it for dinner reservations we tried 3 times & the app wouldn’t work as it should. Don’t rely on it for anything other than burning your time and frustrating & stressing you out. Disney have done away with fast pass & introduced Disney Genie & Disney Genie + and lightening lanes. It’s just new ways to screw you for even more money. It’s so sad that the dream Walt Disney had to create a magical experience for children and families is now purely about how many ways they can get even more of your hard earned cash. Hotels in economy and mid range have very little difference between them other than nicer communal areas. MEALS Food is a nightmare for families in world of flavours. There are 3 line ups (at least) all offering different meals which means if your a family you likely end up in different lines to cater for each family member tastes. By the time you have everyone’s meal some if not all are cold. Servers cannot deviate from what’s prepared ie burger no cheese!!! Simple request that even McDonalds can cope with. Restaurants can’t do walk in you have to stand there at the eateries entrance desk and go onto the app and make a dinner reservation!!!! If you can’t get it to work (it didn’t) the super friendly & patient staff will attempt go through the pain barrier with you and book your table on your version of the app for you in hope they can make it work. 1 out 3 places managed. (We are eating out away from Disney tonight) RIDES Several rides are closed as being replaced but no sign of anything in place to pre-warn you sad if it’s a family favourite. Also is it necessary to do them all together during school holidays? Don’t get me wrong they have fierce competition from other parks like universal so have to drastically update rides but not at such busy times. My family & I travelled half way across the world and it’s been a disappointment. I’ve done Disney for the 4th & final time it’s just not what it used to be shame on you Disney.

Shout out to Charmine in Online Customer Service. She was so helpful, answered all of our questions, and was a joy to talk to. She was very pleasant and we had a good laugh about the rides! Thank you, Charmine, for a wonderful experience 😊 (it’s hard to find this level of customer service today)

I booked a room at the B Resort and Spa through Priceline, our stay was from the 21st of July (Friday) through the 24th (Monday). We were very excited to be a part of the Disney’s B Resort experience. We arrived late on Friday and were tired and just wanted to rest. From the moment they informed us that our room was down the hall, to the second we walked into our room; is when this trip went to hell in a hand basket! Our room resembled something from a prison, no lie (never been there but I have seen pictures). (I have pictures that I will attach for you and social media.)) We were told that the hotel was completely booked so we couldn’t change rooms. We decided to eat at American Kitchen and my burger tasted as though they poured salt on it, the gentleman assisting us said he would remove it from the bill, (which he did). We met friends in Florida but I was so embarrassed by our room I refused to allow anyone to see it. Saturday we left early, I stopped at the front desk to request that they clean our room and give us fresh towels, when we returned around 4 pm that process hadn’t happened yet. So I requested it again. When we returned after 10 pm the bed was pulled to and towels had been replaced, except face towels because they had run out of FACE TOWELS…. Really! We turned on the TV and it took the remote about 30 seconds before it would go to the next channel, we contacted the front desk and they said they would get maintenance to get us a different remote… waiting… we called again 30 minutes later and they told us he was trying to find one. When he did bring one it seemed to be having the same problem. Sunday we left early and again I stopped at the front desk to request that they clean our room and replace the towels. We returned at around 5:30 and the cleaning had not happened yet! Why are they still cleaning rooms at anytime after 3? The latest you can checkout is 2 pm and that’s a stretch. And here’s my problem their not even cleaning just straightening the bed replacing the towels and adding a couple of bottles of water! The fact that there’s still cleaning carts in the hallways after 6 is ridiculous!! That makes absolutely no sense at all! I went to the front desk AGAIN to get fresh towels, (at this point I can pull the blankets straight myself), she apologized and informed me that there were no face towels, STILL! This hotel is the second worst hotel that I have ever encountered in my ENTIRE LIFE! Your sheets and towels look like something given to prisoners. (Pictures will be attached). This horrible trip cost me $633.50, I did not take one pleasurable photo, not one and certainly not one with me in them. When I booked our room; I chose a room that was supposed to look out with a view of the fireworks, a room that was beautiful and photogenic, that is most definitely NOT the room we received if that were the case we wouldn’t be having the conversation through email. I was so upset with this room that my body was shaking and I had to keep telling myself to calm down. We checked out of your jailhouse hotel at 6 am, because we would rather sit in the airport than spend any unnecessary time in your hotel. You should be ashamed of yourself to offer this as any kind of option other than free! You attempt to make people think they’re getting something by putting Disney’s name on it but garbage is garbage I don’t care how you wrap it! I would like my money back, your hotel has put a bad taste in my mouth that I know I will never forget! $633.50 please!! (I wish I could show you the pictures of this jailhouse hotel) I spoke with someone from Disney’s Bad B Resort who informed me that the hotel features may not be available now but sometime in the future. If that wasn't the stupiest statement a hotel representative could say. It's like me going to buy a house and telling them I want to buy it on the fact that I will win the lotto in the future!

Have spent the day at Disney World and I’m surprised there are so many supporting corruption in terms of what’s called “lightning lines”. A system which gives “no” waiting time for the few (20%?) and a lot longer waiting time for many (80%?). Can’t believe this can be in the spirit of the family man, Walt Disney. Obviously today management is pro corruption and I also wondering if they are pissing on memory of Walt Disney. Give the park two stars due to some nice attractions, but the rest smells quite bad.

DISNEY IS 100 PERCENT RACIST AGAINST WHITE PEOPLE!!

Paid 200$ each ticket for 1 day+taxes and people who paid 40$ for a fast pass just wait 10% of a time for an atraction. This is irrespecteful with the visitors. 2 hours 40 minutes for toy story atraction on January 1st while people wiht fast pass spent 15 minutes. They passed 80% of people with fast pass and 20% people with regular passes. Is my last time at WDW.