Flow is a trade name of the Caribbean telecom Cable & Wireless Communications, used to market cable television, internet, telephone, and wireless services provided by the company.
Flow (discoverflow.co) has 160 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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Kaylia W.
Have been without service from Thursday January 4, 2024 and they claim it is a 5 day window to get my internet restored and it has been way past the 5 days, which is showing me that they don't value there customers and they want me to pay internet bill before my issue is resolved so that they don't disconnect my internet as if they don't take the customers interest as priority.
Yanna S.
no urgency to resolve internet outages and still require you to pay for services you are not getting. In 1 month I've had over 3 or more outages that lasted atleast 2 days before getting restored .. beyond frustrated I pay full price for not even half a month of service.. they have no respect for their customers .. big company flow fails to notify customer of outages and as soon your monthly bill comes and your short them cut services right off .. Me hate unu All you guys train agents to do is apologize and thats not helpful
roshane W.
I have been without service for 2 weeks and if I don't call these people I don't know what's happening. To this point am still without service but when I singed up for service the very next day it was installed this company is beyond crap.
Aslyn R.
I wish I could do no stars,don't no where to start. November i was without internet for 3 days, December 2oth am without the internet since 6.30 pm I called I asked to speak to a supervisor or manager I was told there is no management available, between poor customer service and poor internet flow take the prize
michael H.
Garbage service my data plan renewed at 2:31 am 15.12.2023 all day I'm not getting any internet called customer service knly to hear it can't be escalated until Monday so I have to go 4 days without internet out of the 5 before u do anything this is garbage service
Lurline C.
If it were possible to give Flow a less that one rating I would. For 1.5 weeks I have had two closed tickets without any action taken or communication from Flow, spent three hours on the phone talking to agents, had my call disconnected several times. Today I spoke with agent number eight. When will Flow recognise that their service is extremely substandard? So many customer have testified to it. It is not enough to train your staff to apologies in a patronising and disingenuous manner, train them to be solution focused. I am happy to volunteer to train your people to be better prepared to resolve customer issues. Right now Flow is failing in its duty to its customers. I would advise anyone considering using Flow to reconsider.
Chantelle S.
Great job Romar
Fun W.
A complete sh!t show.
