Penelope Anne W.
Terrible phone system, but great technician
On Wednesday I woke up to no Internet in my home. I tried several times to report the fault by phone. I went through all the steps/voice prompts and when I asked for a live agent, it simply disconnected the call without even ringing. I also tried the whatsapp option, and I did get an automated acknowledgement, but then nobody replied for the rest of the day. In the end I had to get in my car and drive to the FLOW store in Galleria to report the fault. Very disappointing. Luckily this bad experience was redeemed by your associate Cavel who was fabulous. She came to my home at 6.15pm and replaced my modems and got me up and running. She was extremely courteous (took her shoes off at the door), respectful, helpful and friendly. I gave 3 stars overall because the phone system to report the fault was horrendous, but Cavel got 5 stars hands down. Thank you, Cavel.