Discover Financial Services is listed under Banking & Money.
Discover Financial Services (discover.com) has 347 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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Eddie S.
Lying company claim fraud protection but that’s a lie I got ripped off on purchase and they would not reverse. Good thing I closed the account. Terrible customer service yes seers you 5 times to get an idiot that couldn’t speak English. Very disappointed.
Jen
Terrible customer service. There was fraudulent activity on my card and Discover denied my dispute. The activity took place over too long of a period for them to say it was fraud.
Bob S.
I received am email from Discover to upload additional information on a dispute. When I click on the Dispute tab I receive the message "This page is temporarily unavailable We apologize for the inconvenience. We're working on resolving the issue. Please try again later or contact us at 1-800-DISCOVER (1-800-347-2683). I contacted customer Service and they connected me with online support. The rep. asked if I tried different browsers? I had with no difference. She then stated that I needed to clear cache and cookies. This is not their problem it is mine? WAIT!!!! THEY ARE IN MY BUSINESS. I do not want to delete cookies or clear cache. They are being intrusive. This affects the sites that I use often including the Discover site. If this is a requirement of their site then they should publish a list of cookies that stop customers from accessing their capabilities. The cookies I use are to make my browsing sessions less of a hassle. NO COMPNAY SHOUDL TELL A CUSTOMER TO MODIFY THEIR SYSTEM CONTENTS TO SATISFY THEIR APPLICATION - DISCOVER INCLUDED.
Marcie S.
For disputes, they favor in side with the merchant and not their loyal customer. They told me that as long as the company has a “‘o refund” policy, they can’t do anything to help me with a dispute because they have to follow the merchants policy. So much for them protecting me against scams. I will never use Discover again and just lost out on a lot of money because of their lack of customer protection.
Terry
Don’t ever get part of your foot amputated or have problems at work where you have no income Discover will never work with you because all they care about is money.
Tammy R.
I have had two credit cards through discover for over two years. Never late payment and have paid well over the minimum amount every month. Out of nowhere.They lower my credit limit by substantial amount.Offsetting my debt to income ratio and ruiny my credit score. So much for being a loyal customer, I will be paying off these credit cards.And happy to give my money to another company, one hundred percent.Thumbs down!
SUIET H.
Capital One bought Discover and ruined it; likely on purpose. OMG the web experience is so confusing and bad. For example, the credit card username and savings username MUST be different. The login screen is the same for CC and savings and it logs into your credit card or savings depending on the username you use. There's so much more.
David
I uploaded documents that they said they didn't see even though they were visible to me on their website. I called FOUR TIMES about a Dispute but little changed and their help was minimal. They refused to tell me when at the very outside the dispute would be resolved. I regret opening a Discover card and will cancel it as soon as my balance is paid.
