Discover Financial ServicesReviews of discover.com

tried to open, online, a checking account....for a retired expat, here in Mx.....they knew we are in Mx....and wanted a noterized id....which we got, from a local notary.....and after much fanfare declined because it was not done...the notery, at an embasy.....as if the local notary were not .....international.....and all, of this was necessary because Wells Fargo....shut down all of their prepaid debit cards.....

Discover locked me out of my account - can’t log in, can’t use debit card, nothing. Customer service won’t even tell me why. I have to talk to the “Security Department.” I’ve been on hold for a combined 12 hours over the last 48 hours trying to talk to someone in the “Security Department”. No one answers. Calls drop after about 3 hours and then I have to start all over. Meanwhile, I can’t access any money to pay bills or buy groceries. They are literally holding my money hostage and I have no idea why because I just sit on hold! The worst experience I have ever had with customer service from any type of business because THERE IS NO CUSTOMER SERVICE! Just a 30 second long piano loop that plays over and over for hours.

OMG on hold with Fraud for 2 hours 50 minuets listening to the same piano music repeated over and over then to get cut off. So I am now calling back and been on hold for 1 hour 10 minuets I called the main number but after 40 minuets trying to reason with the lady and no supervisor is willing to speak to me I am told I just have to speak to the fraud dept BUT IF THEY DONT PICK UP HOW DO I TALK TO THE FRAUD DEPT? "Sorry there is nothing I can do you have to talk to the fraud dept". She then tells me she has had reports of people on hold for FOUR HOURS! Well go figure Discover if you have that much fraud maybe you need to employ more agents? It is unfathomable a bank with over $112 billion in assists has no one handling fraud cases. Now on hold for 1 hour 15 minuets. I would never bank with these clowns I sincerely hope they read this and try to.........I don't know answer the bloody phone.

I wish I could give zero stars. I applied for a discover personal loan on 6/23 and was told I was prequalified for the loan. I accepted the loan and provided them with what I needed to pay off and direct deposit information. Was told they will pay it off and then transfer the balance to my checking account to pay off other cards. Checking the Status a few hours later it’s saying they couldn’t approve the loan. I called and was told it was a glitch and give it 24-48 hours and call again; I have been calling since with all these incompetent reps telling me something different. They cancelled the old application and did a new one and now I’m being told it’s under review. Review for what? No one can answer and they cannot provide a time frame. So I’m guessing a review can take one year? 5 years? I’m confused. Discover loans is ridiculous and I would not advise on it. I needed the loan to consolidate my CC’s and they are making it so difficult. If anyone from discover is seeing this please do better!

They have the worst customer service in the world. If you want to talk with a banker, you have to wait 3 or 4 days on holding to recieve an answer. It's not a bank, it's a joke. Don't trust them. They ban your access to your debit card account for no reason and they don't answer. You can't access your money. It's like a scam.

Locked out of checking account since Monday! Multi-hour hold times to get a person that says security has to unlock and then hangs up or they just hang up when they get the call originally! At this point I have thousands of dollars being STOLEN by Discover Financial services! STAY AWAY FROM THESE Crooks!

Very disappointed that Discover decided to lower my credit limit from $4800 to $500. Then, after I complained, they asked the IRS for my tax returns to prove my income, which I authorized and which they agreed my self-reported income matched my actual income on the tax returns and yet they still refuse to put my limit back up.

I bought food then I was locked out of my account for unusual activity on Monday at 7pm I’ve been calling multiple times a day everyday waiting for 3+ hours most times only to be disconnected or told that they are incapable of doing their job due to a technical issue it’s currently Sunday and I still do not have access to my account.