Discover Financial ServicesReviews of discover.com

Horrible. They work with the merchant and not the customer

Horrible customer service. After recommending friends and family I will never do so again. After making a purchase where Discover denied my dispute even though the merchant who not comply. This shows they do not protect your purchase or care about their customers whatsoever. I did submit all documents they requested to back my dispute.

My first guess would be that Discover is going bankrupt, or struggling to stay solvent. They send a fishy email claiming that they need an IRS form completed, but when you call customer service to ask about this email, they tell you it is a pfishing scam, and that it did NOT come from Discover, and to disregard those emails. But then later they freeze your account, and have stripped all forms of customer support to non-existent levels. I have held 2 discover accounts for years, and have a perfect history with them. No other credit card company has done this to me.

Worst company. Be warned, finally closed out my loan. Usery, theft. Dishonest.

Really I dont know what is going on with Discover but to reach the security department there is a waiting time of 2 to 3 hours... and good luck if they not disconnect you after all... Looks like Discover being hacked and they keep quiet about it...

I had a Discover card for about 5 years. They sent me an offer, that if I got someone to sign up, they would give us each $100. I talked my girlfriend into applying for a Discover It card. Knowing her credit score is over 800! She is a half owner of our house, bought a brand new Toyota, etc. Didn't think they'd turn her down! She called in a credit application, and they refused her a card. When I called to inquire they got nasty with me. When her denial letter came back it showed an 815 score for her, but they claimed not enough income! Needless to say after 5years I cancelled my Discover account with a 0 balance!

So June 22 2022 @2:30am I received an email about unusual activity. So I attempted to reach out to Discover to see what the issue was and to my surprise there is a 2-3 hour wait time to speak with someone?! so I hung up. I have a very busy life on top of being a mother of 3 small children.2-3 hours is not reasonable for me.. I barely have an hour to myself let alone 2-3. Here we are today July 2022 & my account is still frozen.. the wait time is still 2-3 hours to speak with some. Like what the hell is going on here?? I just want Discover close my account and send me my balance to my address on file. The audacity of you people to freeze my account and be impossible to get ahold of?! I don't recommend anyone bank with Discover they're very unprofessional unreasonable and all around ridiculous! At this point I don't want to talk to anyone. I want my account closed and my money in my checking account sent to me! NOW! ENOUGH OF THE GAMES! They can not do this to people! I think that there should be a class action lawsuit against these people for disrupting our lives with there bs security team. I was forced to cancel summer camp for kids because of this! That's not fair! Something has to be done! Let's start the class action lawsuit!!

On hold for 4 days now!! I've been locked out of my checking acct./debit card for 4 days now and have to talk to the "fraud department".......but I've never actually talked to anybody in the fraud department. Called at 8 am on hold still at 9 pm for 4 days now!!! The piano music is driving me crazy. They hang up on me at 3 hours 2 minutes.....this has to be illegal??? What is going on??? I can't even close my account as only the "fraud department" can deal with the account now! STAY AWAY FROM THIS COMPANY! IT FEELS LIKE IM NEVER GOING TO GET MY MONEY. Can't buy food, going to have to cancel 4th of July vacation because I CAN'T ACCESS MY OWN MONEY! I HATE THIS COMPANY FOR RUINING MY SUMMER. I literally can't even buy groceries ----- something must be done! This has to be illegal, they're stealing my money! I am so sad that I'm missing out on a vacation I've looked forward to all year because of how unprofessional and disgusting Discover is. SOMEBODY PLEASE HELP!!