OfficeSupply.comReviews of discountofficeitems.com

I wish I had checked their Better Business Bureau rating or their reviews on any other site before purchasing with them. This company baits customers in with “estimated delivery date” info on each product page. However after speaking with multiple customer service reps they confirmed that third party suppliers ship their items so they have no visibility to estimated delivery dates nor can they effect the dates in any way. Therefore, they are deliberately including misleading information on the product pages that make a customer more inclined to shop with them, thinking they’ll get their package sooner if they purchased from officesupply.com rather than another company selling the same item. Don’t shop with this business. I purchased an expensive item as a gift thinking it would arrive in time. The estimated delivery date was tomorrow and the item is still “processing” & hasn’t even shipped yet. A rep told me yesterday that it was shipping out by end of day yesterday. That came & went, the item is still “processing”. I’ll be without a gift to give unfortunately, and the rep I spoke with today didn’t so much as offer an ounce of understanding to my situation nor apologize for the misleading information they provided. Please shop elsewhere. You’ll be glad you did. UPDATE: After finally getting a tracking number, I learned that they use LTL freight companies. My tracking page through the freight carrier said “awaiting appt” so I called the freight carrier. Office Supply provided the WRONG PHONE NUMBER to them for my contact info so the freight carrier had been unable to contact me to schedule delivery. So I checked my order confirmation email from office supply - I gave them the correct phone number. I scheduled my delivery appt day, and the hours came & went that day. At the end of the evening the tracking status changed from “out for delivery” back to “appointment scheduled”. I called the freight company’s customer service, who advised me that drivers have an hour limit & once they go over, they take the remaining freight back to the warehouse & are done for the day. I spent 30 mins on the phone figuring out what happened, then rescheduling delivery. Officesupply.com should NOT be using LTL freight companies to ship consumer goods. The average private consumer does not know the ins & outs of coordinating with a freight company, nor should they have to when they didn’t know what they were signing up for when purchasing from officesupply.com

Really bad customer service. After placing the order and being accepted (and paid via Paypal) I received a voice message to call back in regards to my order status. When I finally got in contact with their "headquarter customer support", I received an extensive scrutiny given that my shipping address was different from my bill to address. I thought it would be as easy as confirming the information, wrong! She continued with extensive list of questions that I considered personal. She was rude and condescending. I ended up cancelling the order. They just lost a good customer!

I was terrified to order after all the poor reviews, but I decided to give it a shot. I received my ink the next day, and I received my glue a few days later, the day they estimated the delivery would be. I guess there might be a problem if you have to do a return, but I saved over 50% on my glue, so I'll definitely order from this company again.

Order off amazon. Super slow shipping, prices are high considering their bs taxes and fees. Waste of time. seriously just order from amazon. Their customer service is so bad they dont even have a number to talk to reps, a robot picks up and says "sorry not sorry just email us" Worthless company

The company does not stand behind what it sells If order does not work have hard time returning it Pay send back can end up costing more than item End up costing you money cost of item plus shipping loose money You do not know if work until get it Shop elsewhere Disabled hard to return items

Ok, so where to begin? Well, truthfully, I'm a little conflicted by how I feel about my order purchase. To start, I just want to go ahead and get the shipment part of my transaction out of the way: As far as shipment goes, I received my product in about two weeks time; Which was to be expected, I didn't pay the extra for expedited shipping. *Now onto the interesting part of my order: I ordered a couple reams of paper and a 40 page capacity 4-hole punch that was advertised (and pictured on the page) as a Bostitch product; and, in truth, it was one of the reasons I ordered it. Now, I know that some people get a little too hung up on brand names, but I assure you, one of the main reasons I ordered this brand was because it was one that I recognized and trusted. Well, what they sent me was by some brand called Paperpro. The picture of the model hole puncher they sent looked very similar to the product pictured, just with a totally different brand logo slapped on it. Now, here is where I'm a little conflicted. The model they sent, isn't at all that bad. It's a pretty reliable product, and I'm content with the quality of it. I just wish they would advertise what you were actually getting instead of lying about the brand name to get people to buy it. This is false advertisement on your behalf officesupply.com, and you know it. And the strange part is, I went back and looked at some reviews about the company/website and I found that I am not the only one in the past to have addressed this issue; in fact, there are numerous accounts of people claiming the exact same thing from numerous products they sell online. Overall, I'm not totally dissatisfied with my purchase. But I am going to judge critically based on the scam you are running. Get your crap together officesupply.com.

I purchased a desk monitor stand on August 10, 2020, I received the product on August 14, and noticed the product packaging was taped together and bent. I removed the product, and became aware that the monitor stand was missing 2 legs. I notified the company immediately and have only received automated email responses. I requested a status update, to no avail. I cannot use the product without all of the legs.

Update: The order stated below was placed on August 10, 2020. As of September 3, they sent an email stating "A refund has been processed to go back to the method of payment used to place the order." It is now September 10th, 2020, still waiting for my refund. Needed to redo my office so I needed somewhere to buy a couple of desks, chairs, and filing cabinets along with some other small items. I found OfficeSupply.com online via an Ad for desks. I was wary so I ended up ordering one desk for my son since school starts soon and I could not wait. The desk showed up with the box ripped open and clearly damaged. I contacted OfficeSupply.com to resolve the matter. No apology, acknowledgment of the inconvenience. I have called, sent an email and they have not affirmed this issue has been resolved. I would not recommend or purchase from them again.