DiscountMags.com Reviews | Read Customer Reviews of discountmags.com

DiscountMags.com Reviews | Read Customer Reviews of discountmags.com

DiscountMags.com reviews

534 approved reviews, newest moderated first

mim
Jun 1, 2021
when I had an issue with the magazine
when I had an issue with the magazine, customer service was quick to resolve it.
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So ca D.
May 25, 2021
Customer service is very responsive
Customer service is very responsive - definitely will do business with them again!
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Ashley W.
May 19, 2021
No phone number and very slow customer service
In December 2020, I renewed my New Yorker subscription (for two years) via DiscountMags.com and all was well for a while. The magazine came on time. It stopped coming at the end of April (despite having 20+ months remaining on the subscription) and I've been frustrated by how long it's taking to resolve the problem. DiscountMags.com doesn't share a phone number (so you have to use the online interface) and when I did that, I got a message telling me: "Once a request like this is submitted, it can take up to 10 business days or 14 calendar days to get a response. We will follow up with you as soon as a response has been provided for your order." So before you consider subscribing via this service, definitely weigh the possibility of waiting for two weeks to have a subscription issue resolved, versus being able to just pick up the phone and call the New Yorker directly. It's this lack of customer service that allows them to provide magazines at a discount, apparently.
Response from DiscountMags.comOct 10, 2026
Ashley, we're sorry your magazine stopped coming with most of your subscription left, and that getting help took so long. You were right that we were too hard to reach. You can now call us at 1-800-673-8187, chat with us on our website or email [email protected], and if you're still owed issues, we'll make it right.
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Lauren R.
May 19, 2021
I was recently charged for a 2nd year…
I was recently charged for a 2nd year subscription of a magazine that was never received after contacting several times they were unable to provide service and will only refund my latest charges. Do no subscribe. I feel i was scammed
Response from DiscountMags.comOct 10, 2026
Lauren, we're sorry. Being charged for a second year of a magazine that never arrived is the opposite of what you paid us for, and we're sorry we never answered you here. If you're still owed money for issues that never came, email [email protected] and we'll look at it again.
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Michael
May 18, 2021
It’s been 4 months since I paid for my…
It’s been 4 months since I paid for my subscription renewal and the renewal is still not showing up. I will never use DiscountMags again.
Response from DiscountMags.comMay 18, 2021
Our apologies. You are correct as we have been having issues with that publisher fulfilling magazines in a timely manner. Our Customer Service manager will reach out to you and ensure you're taken care of or provide you with a full refund if you are not satisfied.
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DebM
Apr 29, 2021
Really bad
Really bad. Added to subscription to New Yorker in December and have not received anything since then. Confirmation email said "Your current subscription will be extended**:Between 02/18/2021 and 03/18/2021" and "Please allow 4-6 weeks for the renewal to be tacked on to the account." It's almost May. Excuses when we email. The COVID response is getting really old--how exactly does COVID screw up making some changes on a computer so badly? UPDATE: About 2 1/2 weeks after this review the magazine began coming again.
Response from DiscountMags.comApr 30, 2021
You are absolutely right. Having to wait this long is a poor experience for anyone and we apologize it's taking this long and are not proud of the situation. I see that you ordered the same magazine from us in 2018 and assume you had no issues then. Unfortunately, the magazine industry is one of the many industries that was hit hard by the pandemic and many publishers as well as the U.S Postal Service are way behind. We know it's not what you want to hear and that it's an "excuse" but it is the current reality we're all living in. It is always our desire to go above and beyond for our customers so if at any point you change your mind, please reach out and we'll take care of you. We can however tell you that it will probably take as long regardless of where you order (even the publisher). Ultimately it is your decision but it is our recommendation to wait it out as the world slowly goes back to "normal." I will have our Customer Service manager call you on Monday to discuss and provide you with options.
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rockglen
Apr 6, 2021
Soooo slow
Soooo slow. Ordered and paid for the New Yorker on December 29th. Now April 6th & no issues yet. Discount Mags says wait another 8 weeks, see what happens, and then if necessary they will assist. The price was decent, not great. Certainly not worth a six month wait! UPDATE 5/10/21 — Revised from One Star to Four Star. Received the May 10th issue. Once Discount Mags was aware of the problem, they were proactive & resolved it quickly.
Response from DiscountMags.comApr 12, 2021
You are absolutely right. Having to wait this long is a poor experience for anyone and we apologize it's taking this long and are not proud of the situation. Unfortunately, the magazine industry is one of the many industries that was hit hard by the pandemic and many publishers as well as the U.S Postal Service are way behind. We know it's not what you want to hear and that it's an "excuse" but it is the current reality we're all living in. It is always our desire to go above and beyond for our customers so if at any point you change your mind, please reach out and we'll take care of you. We can however tell you that it will probably take as long regardless of where you order. Ultimately it is your decision but it is our recommendation to wait it out as the world slowly goes back to "normal."
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Nancy H.
Mar 24, 2021
No response from my 2 e-mails
I ordered 3 magazines. 4 months later I get an e-mail saying 2 of them are digital. It never said that when I ordered. I then wrote and asked for a refund for the 2. I have sent 2 e-mails with no response. I am very dissatisfied with this company and will never purchase anything again.
Response from DiscountMags.comMar 26, 2021
Digital magazines indicated on the product landing page with "(Digital)" in the title, the tablet image around the cover, on the order confirmation page, and in the order confirmation email. We indicate a digital status on every touch point a customer would encounter. Despite that, we canceled and refunded your order per your request as it is within our standard refund policy to do so. We also responded to your email.
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