DiscountMags.com Reviews | Read Customer Reviews of discountmags.com

DiscountMags.com Reviews | Read Customer Reviews of discountmags.com

DiscountMags.com reviews

534 approved reviews, newest moderated first

Cheyenne K.
Jan 5, 2021
I HAVE NEVER DONE BUSINESS WITH THIS…
I HAVE NEVER DONE BUSINESS WITH THIS COMPANY,YET I WAS BILLED ON MY PAYPAL ACCOUNT ALMOST $40.00 FOR A 2 YEAR RENEWAL. FOR A MAGAZINE THAT I HAVE NEVER RECEIVED,THEY STATE I HAVE AN AUTOMATIC RENEWAL ON THE MAGAZINE AND HAVE BEEN RECEIVING IT SINCE 2017. MESSAGES ARE ANSWERES BUT CREDIT IS REFUSED AS I HAVE NO PROOF I HAVE NOT RECEIVED THE MAGAZINE !!! FIGURE THAT ONE OUT I FEEL I HAVE NO OTHER OPTIONS THAN TO GO TO THE STATE ATTORNEY GENERAL.
Response from DiscountMags.comJan 8, 2021
We cannot bill a Paypal account unless you login with your email and password and authorize it yourself. We also cannot and do not auto-renew unless you opt-in, and then authorize subscription payment via Paypal. Is it possible someone else in your family used your Paypal account? Regardless, as per your request, we already canceled the order and provided you with a refund.
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Pat W.
Nov 6, 2020
Quick response
Quick response and good communication. In clarifying process, issue resolved. Thanks!
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Brad A.
Nov 4, 2020
Great customer service!
I had an issue with a subscription no longer being delivered, and the customer service rep Naomi was able to resolve the issue while being communicative and courteous. Great customer service!
Response from DiscountMags.comNov 4, 2020
Naomi is one of our best. Glad she was able to help you out. We appreciate you!
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Jama B.
Oct 28, 2020
Naomi in Customer Service was pleasant…
Naomi in Customer Service was pleasant and helped me get a resolution that was NOT achieved using email back and forth. I highly recommend phoning directly when there is a big problem. Melody tried for several months to get my paid for subscription to me, but the publisher was sending the magazines (Kiplinger) which I wanted very much. Totally frustrated, I phoned and was delightfully surprised to see my money refunded without a hassle. Of course, I have 5 months of emails as my proof. I had ordered Kiplinger for 4 years with auto-renewal without problems. I would have preferred to have the magazine more than a refund, but customer service did respond and I rate them high for that!! Thank you.
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Austin G.
Oct 28, 2020
Great customer service!
Great customer service!
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Clare
Oct 28, 2020
Awesome customer service
I ordered a magazine as a gift and later found out it was a digital mag. Not what I wanted for the recipient. My email was responded to quickly and I received a full refund. I recommend DiscountMags.com for not only the great prices but fantastic customer service. Thank you.
Response from DiscountMags.comOct 28, 2020
We're glad we were able to serve you and thank you for the kind words!
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Linda Z.
Oct 27, 2020
I was having a problem with shipping on…
I was having a problem with shipping on magazines and contacted Discount Magazines and worked with a gentleman by the name of John. John was amazing and kept in touch with me via email on every step. Happy to say we got everything straightened out and the magazines will be back on track. THANKS AGAIN JOHN!!!!
Response from DiscountMags.comOct 28, 2020
You're most welcome!
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F&J H.
Oct 26, 2020
I had a very quick response via email…
I had a very quick response via email to my inquiry about my subscription. No many companies monitor or reply to email like that. Very helpful.
Response from DiscountMags.comOct 26, 2020
We aim to please! Appreciate the kind words.
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