DiscountMags.comDiscountMags is a family owned magazine subscription retailer, serving readers since 2002. First issues ship directly from the publisher and usually arrive in 4 to 12 weeks. Renewals run through DiscountLock, with reminder emails 30 and 7 days before, and you can turn it off anytime in your account. Having a problem with an order? Contact us at www.discountmags.com/contact and a real person will help make it right.
DiscountMags.com (discountmags.com) has 534 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Books & Magazines · Kansas City, Missouri
Excellent
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Excellent
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Books & Magazines · Dover, Delaware
Excellent
534 approved reviews, newest moderated first
Tao Y.
Had an issue with a subscription. the customer service is so helpful and persistent. They contacted the magazine publisher multiples time and updated the status with me frequently. I am really impressed and thankful about how they help me regardless how much money I spent.
Diane F.
I mistakenly orderd a magazine that I already had. I wrote to Zinio and they immediately gave me all the info. I needed to correct my error. I then sent a request to Discount Mags. and they immediately credited my PayPal account. I am SO impressed with the service I got. Thank you all so much. I will definately tell others of your great service. Thank you.
Pooya Habibi T.
I am really satisfied with their service. I got a problem and didn't receive my magazine and when I ask for assistance they take care of it and did a great follow up until I got my answer and problem is solved.
Theyra W.
Reference: Orders for Magazines: I had duplicated my order (2 orders for same merchandise) and your employee cancelled one of the orders for me and got my problem fixed in just a few minutes. Thank you so much. Theyra Ward
T A.
I have been using Discount Magazines since 2013 for all of my magazine subscriptions. I've always received my first issues earlier than promised and all of my renewals have happened without any problems -- until now. It seems that Plane & Pilot magazine is having problems in their subscription department. So I finally got a chance to experience DiscountMags customer service. When I contacted DiscMags to report the problem they immediately contacted P&P to resolve my renewal problem. Long story short, I eventually contacted P&P myself (by waiting for 90 minutes on hold) and confirmed that the problem was with P&P, not DiscMags. P&P finally agreed to honor the renewal that was placed through DiscMags and all is good again. Through the entire process DiscMags always stayed in touch with me and offered to refund my purchase price several times. Excellent customer service :-)
kg
Via email, I requested immediate cancellation of 2 subscriptions, which, it turns out, were not among my scrips processed by DiscountMags. As usual, their service was prompt and on-target, politely informing me of that fact and properly suggesting follow-up sleuthing measures. Would that all customer service reps were that helpful! --kg
Mark
Great service, communication and resolving issues.
DAKA
There was an error in my order that DiscountMags resolved very quickly....EXCELLENT SERVICE