DiscountMags.comReviews of discountmags.com

I previously signed up for a year subscription to People Magazine through Magazines.com. Even though my shipping address was correct on the order they have been sending it to someone else and I could not make the change to the correct address. They don’t answer the phone and don’t respond to emails. Your price is $31 more a year but I would pay that any day of the week due to your AMAZING customer service. I called multiple times because I couldn’t get my order to process and I wasn’t on hold for more than 30 seconds!! Lacie helped me first but I had to call back a couple times and I was lucky to get John!! He stayed on the phone while we tried regular pay, Apple Pay, PayPal and nothing worked. He was so extremely patient and friendly! Lacie and John went above and beyond to help me with my order!! I finally got it to go through and this is the only place, going forward, I will purchase magazine subscriptions!! I hope Lacie and John’s supervisor(s) will get a copy of this, very long, text because they were both just the best! As I was writing this I actually just got a call from your company because I must of dialed again by mistake. Who does that?! No companies I know!! Should I need to call in the future I know it will be such a pleasant experience like this was!!

Very bad experience. Purchased a digital issue of a magazine. Interface is poorly designed, full disclosure, I was in technology for 40 years designing interfaces and testing and assessing customer usage, I can be critical. Was not able to see or download my issue. Contacted customer support. Their response almost a week later told me what I already knew and suggested I look at an image of a window with arrows and directions. It was so small I could not read anything in the image and found no way to make the image big enough read. I still do not have the magazine issue I purchased! I'll never buy another item them! NEVER!

I made a silly ordering mistake and Lawanda corrected with ease and kindness. Would highly recommend this website and business solely on customer service alone!

I received the best customer service I have ever had. We placed an order through Paypal. Our credit card company filed a dispute with Paypal on our behalf, but we had the credit card company close the dispute within a few days. Unfortunately, Paypal would not close the dispute and held it open for over 3 months. My credit card was charged, but DiscountMags was not paid for 100+ days. Paypal told me that since I did not personally open the dispute, I could not close it. For the entire time that the Paypal dispute was highjacked, DiscountMags customer service tracked the transaction to try to determine when it would be released for them to issue a refund. I can't imagine any other customer service doing that. Paypal finally released the funds and DiscountMags issued a refund. 10+ stars for DiscountMags, zero for Paypal.

The only reason you got 1 star is because I could not comment without a rating. Husband paid for 12 months of NewYorker. As a long time subscriber (directly through New Yorker) I have NEVER encountered such hideous and unacceptable service. I was told my husbands order (see number below) was on hold and his card reimbursed.it was not. Was then transferred to 3 different people and finally told that I had to verify all of my ‘credentials’ so they could confirm his purchase. WHAT??? This makes no sense. Next message is to BBB and my Justice Federal Credit Union Fraud Department

I grabbed a great deal for the NY Review of Books, only to find out that I needed Zinio to access it. The Zinio website seems to say that there is an additional charge after a couple of months, but nothing very clear on the DM FAQ. Andrew from DM contacted me (copy in the response) and cleared up the confusion. He also gave me the special price that I had grabbed two weeks earlier. So I am completely delighted to get such a good price and can endorse people's praise for the customer service.

I wanted to cancel a renewal. I called and it was done in a few minutes and my PayPal credit showed up in a few minutes. I have bought from this company many times and would recommend it as the best place to buy magazones

I'm trying to cancel my subscriptions. Well, first I was trying to change the address, because I moved. But their website says when I change the address it's only for their billing. If I want the magazine delivered to my new home, I need to contact the publisher. No! So now I want to cancel, but their website doesn't have a cancel option. And their phone number is not posted. Not good!