Discount ElectronicsReviews of discountelectronics.com

Terrible Experience, Beware! I had a horrible experience with Discount Electronics. I bought a Dell laptop at a high price, and within two weeks it stopped working completely. It froze, then shut down and wouldn’t turn back on. When I called customer service, the representative was extremely rude and unprofessional. She refused my request for a refund and wouldn’t let me speak with a manager. She promised to send a replacement battery but never did. When I called again, she denied saying that, then finally sent a battery—but it was the wrong size. I ended up having to ship the laptop to their repair center. They replaced the battery and some other parts, but asked for my login password, which I was uncomfortable sharing. Just a couple of months later, the laptop started having the same issues again. When I asked for a refund or to take it to a local repair shop, they refused. I don’t feel safe sending my device back to them again, especially with personal and secure information on it.

Terrible Customer Service. Ordered two monitors and was told the HDMI cables came with the order. But I needed longer cables and I was going to buy them at the pick up store. I got there and the two guys working the front desk were adamant that HDMI cables were extra. Not to mention the monitors do not come boxed. I then drive back home after getting HDMI cables at Best Buy (much better choice), only to find out the cable slots on the monitors are display cables not HDMI. But this experience only cost me $220. Never again support the local when Best Buy has way better customer service. So back to BB to exchange the cables....Thanks for wasting so much of my time.

Do not buy from this company. Their customer service is the worst of any company I have ever worked with and their products are WAY over priced. I bought a Dell refurbished computer and Discount charged $699.00. The same NEW computer at Dell was only $50.00 more. I also found the same refurbished computer at Blairtech for $399.99. So, Discount charged me $699.00, that is $300.00 more that Blairtech. Discount Electronics is a Fraud Company. They use deceitful tactics to cheat customers. Stay Away !!!!

Please, don't fall for this. The computers are not refurbished at all. I received a broken product and their return policy is herculean. It's a scam.

Ordered a used laptop from discountelectronics.com. It came with a broken shift key, so I sent it back for a replacement. I called to ask when a replacement would be shipped, and the rep said they would send it out that day since they had confirmation that I had shipped the broken laptop I had received. She also said she would email tracking info, which I never received. Called back a week later to find it still hadn't been shipped. The new rep said they don't cross-ship replacement laptops. They had received the broken laptop four days prior but were backlogged. I told him I wanted a refund, but apparently their policy is to only give store credit. Had I known that I would never have ordered anything from them, but now that I do, they will never see another order from me.

As a professional reviewer and respected marketing authority and critic, I am proud to report a new reining champion in the dumbest individuals in all marketing competition. Discount electronics believe that irritating and torturing clients with badgering emails will eventually lead to profit. Yes, that's what I said. Ridiculous? No. You see,I am presently receiving several emails a day in a little game they like to play to spam me because I reported them for excessive email abuse. Sure, I can block them and settle the issue, but the more important point to understand, is the child like, imbecilic mind of an individual that would do such a chicken crap thing on a daily basis because he believes is is irritating the customer. What he has really achieved, is the loss of a customer, plus the wrath of the customer that, through word of mouth, and loss a future business, will induce. I thank them for this spam, please keep it up. I will also keep up my retaliation, and monetarily, I will cost them tens of thousands of dollars in revenue by exposing who and what they are... disgusting, unintelligent, vengeful looses, with no common sense. Would you risk your livelihood by purchasing anything from people like this who may be needed for service after the sale? Not a chance. Keep 'em coming boys, I like a good war. See you around.

Stay away from this company they scammed me

I bought a tower from them which arrived with a worthless cord which connected to nothing and after I paid $86 to return it they would only refund part of my money; did I say refund, THEY DON'T GIVE REFUNDS THEY RIP YOU OFF BY GIVING YOU CREDIT FOR THEIR SITE WHICH IS ONLY 2/3 OF WHAT YOU PAID FOR IT, GO SOMEWHERE ELSE.