John B.
Replacement Delays
My most recent experience was replacing a lost hearing aid. I called and paid the $250 insurance fee. A week later I was told that they had received the product from the supplier and were shipping it right out. I called about 10 days letter and it still had not been shipped. Two days later was promised but still not shipped. Then a hurricane delay. I don't blame them for the hurricane part of it but was disappointed with whatever caused the lengthy delay and unfulfilled promises before that. In all it was 30 days after payment before I received the product and then of course a couple of more days before a fitting appointment. As always, the fitting part of it was fine, and I continue to be glad that I used DDH. Just disappointed by how long it took to replace the product.
Response from DiscountdailyhearingNov 4, 2024
We apologize for the delays in your order John



