Ray L.
Repairs were done but with delays…
Repairs were done but with delays because of DiscoutDaily CS problems. After repairs, I have sent several emails to CS about the repairs with no response. As the say “Custer no service.”
Discountdailyhearing is listed under Vision & Hearing.
Discountdailyhearing (discountdailyhearing.com) has 593 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Ray L.
Repairs were done but with delays because of DiscoutDaily CS problems. After repairs, I have sent several emails to CS about the repairs with no response. As the say “Custer no service.”
Andrew Z.
While the service at your place is OK, taking 3+ weeks to get my hearing aids back from a service repair is much much too long.
Gary
Service has been very good. My disappointment is with the product I originally purchased. It is the Phonak Cros/Bicros hearing aids. The theory is that the totally non hearing aid side receives the sound from that side and sends it to the hearing side. I have yet to be able to experience that benefit.
Karl T.
Ordered some domes, did not ship.
Response from DiscountdailyhearingSep 23, 2025
Order was delivered thank you.
Clifford
Did not get any feedback on what was being changed or why
Response from DiscountdailyhearingApr 21, 2025
Thank you for your feedback, and we’re sorry to hear that communication fell short during your experience. We always aim to keep our customers fully informed, and we appreciate you bringing this to our attention. We’ll use your input to improve and ensure better communication moving forward. If there’s anything we can clarify or assist you with, please don’t hesitate to reach out.
Clayton A.
Startup documentation seriously lacking! Specifically around WiFi and the streaming R-Phonak… function needing to be configured. Nothing in the videos mentioned this either! People and technology are great but the documentation sucks! ALMOST returned because of this really unacceptable deficiency.
Response from DiscountdailyhearingApr 21, 2025
Thank you for your honest feedback. We’re glad to hear you’re happy with the people and technology, but we understand your frustration with the lack of documentation—especially around WiFi and streaming setup. We sincerely apologize for the confusion and inconvenience this caused. Your input is valuable, and we’re actively working to improve our support materials to better guide our customers through setup. Please don’t hesitate to reach out if you need further assistance—we’re always here to help!
Bill T.
I am shell shocked from internet screw ups, so when I did not hear from you, I panicked. I contacted PayPal and was ready to cancel. Then the product arrived per your directions. The hearing aids seem to work but need tuning and I can't get into the Signia Websight.
Response from DiscountdailyhearingMar 24, 2025
Thank you for your honest feedback! We completely understand how frustrating online experiences can be, and we’re sorry for any worry caused. We’re glad your order arrived as expected! 😊 If you need any help with tuning your hearing aids or accessing the Signia website, please don’t hesitate to reach out—we’re happy to assist!
Jim H.
I think the biggest issue I find bothersome is that it seems all interaction has been technology driven. Almost all dialog has been via email or text message. There has been very little personal interaction. Being a senior, I don't find this very comfortable. I was attracted to your company by the attractive prices, and I guess there are basic truths to life and one that applies here is that you get what you pay for. I received my new hearing aids yesterday but am a little intimidated by them. I have been wearing Eargo hearing aids for over 10 years and really enjoy their simplicity. But since I need the BiCros technology I am trying the Phonaks. However, a little personal attention would go a log way toward making the transition easier. almost
Response from DiscountdailyhearingFeb 17, 2025
Thank you for your feedback, and we truly understand your concerns. As an online business, we focus on providing high-quality hearing aids at discounted prices, which means a more technology-driven approach for communication. We realize this might not feel as personal as an in-person experience, and we apologize for any discomfort this has caused. We are committed to providing support remotely, but we’re happy to offer a more personalized touch. If you’d like, we can arrange a phone call or video session to walk you through your new Phonak hearing aids and help with any questions you have. We want to make sure you’re comfortable and confident with your new technology, and we’re here to assist you every step of the way.