Ken S.
Their communication is terrible
Their communication is terrible unless you like leaving messages and/or always having to text. Forget talking to a human being when you want to....I think they only have one employee that works every other week. I just recieved your playcated response to make your selves look better in the internet eyes. Want to look better in mine.....try calling me finally. OH! and by the way I am a 2 time customer so the fact that you don't care enough to call back only shows future customers what thay can expect from you
Response from DiscountdailyhearingJan 13, 2025
We sincerely apologize for your frustrating experience and appreciate your feedback. We strive to provide excellent communication, and it’s clear we fell short in this instance. Please know we’re working to improve our response times and availability to ensure all customers can reach us when needed. Your satisfaction is important to us, and we’d love the opportunity to make things right. If there’s anything we can do to assist you, please don’t hesitate to reach out. Thank you for bringing this to our attention!