Discountdailyhearing is listed under Vision & Hearing.
Discountdailyhearing (discountdailyhearing.com) has 593 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Richard G.
Great staff. Personal are highly knowledgeable and frendly.
Response from DiscountdailyhearingFeb 17, 2025
Thank you for your kind review! We’re so glad to hear that you had a positive experience with our staff. We strive to be both knowledgeable and friendly to make sure you’re well taken care of. If you need anything else, we’re always here to help!
Jim H.
I think the biggest issue I find bothersome is that it seems all interaction has been technology driven. Almost all dialog has been via email or text message. There has been very little personal interaction. Being a senior, I don't find this very comfortable. I was attracted to your company by the attractive prices, and I guess there are basic truths to life and one that applies here is that you get what you pay for. I received my new hearing aids yesterday but am a little intimidated by them. I have been wearing Eargo hearing aids for over 10 years and really enjoy their simplicity. But since I need the BiCros technology I am trying the Phonaks. However, a little personal attention would go a log way toward making the transition easier. almost
Response from DiscountdailyhearingFeb 17, 2025
Thank you for your feedback, and we truly understand your concerns. As an online business, we focus on providing high-quality hearing aids at discounted prices, which means a more technology-driven approach for communication. We realize this might not feel as personal as an in-person experience, and we apologize for any discomfort this has caused. We are committed to providing support remotely, but we’re happy to offer a more personalized touch. If you’d like, we can arrange a phone call or video session to walk you through your new Phonak hearing aids and help with any questions you have. We want to make sure you’re comfortable and confident with your new technology, and we’re here to assist you every step of the way.
None
I requested a hearing aid replacement and it reached me on time in my hotel, so far so good, but a link was included which I did not asked for and could not use either due to my limited time in the States and on top of the package I was advised that $300 would be charged to me if I would not send (something I didn’t order) it back in time. I had two options to leave it in the hotel with the possibility that the link would get lost or look on my way to the airport for a UPS and send it back myself. I did the latter and told your office that I paid $11,12 which I would like to get back. The answer I received was that your office is charging $15 for a return label. This is not what I expected and in my opinion is cheating!!!!!
Response from DiscountdailyhearingFeb 17, 2025
Thank you for your feedback. We apologize for the confusion regarding the link and the return process. The programmer was sent to ensure your hearing aids are properly set up, and it wasn’t our intention to cause any inconvenience. We understand that the charge and return process caused frustration, and we sincerely apologize for that. Regarding the return label fee, it’s part of our policy to charge a flat rate for return labels, but we understand this wasn’t clearly communicated upfront, and we will certainly review how we explain these terms to our customers. As for the refund on your shipping costs, we’ll look into this and work with you to resolve it. We value your satisfaction and will do everything we can to address your concerns.
SCOTT H.
Customer service is excellent and price is competitive
Response from DiscountdailyhearingFeb 17, 2025
Thank you for your kind words! We’re so glad to hear that you’re happy with our customer service and pricing. We strive to offer the best experience possible, and we truly appreciate your feedback. If you need anything else, we’re always here to help!
Russell
Only downside is the time it took to return my hearing aids after I sent them in. They were fixed and seam to work better than when I first bought them.
Response from DiscountdailyhearingFeb 17, 2025
Thank you for your feedback! We’re glad to hear that your hearing aids are working better than ever. We apologize for the delay in returning them and understand how important it is to have timely service. We’re always working to improve our processes, and we appreciate your patience. If you need anything else, we’re here to help!
Luann
When I have an issue with my hearing aids Will is right there to assess the problem. When I need new pieces for my hearing aids to work I received them two days later. He is very patient guiding me through the sets in the Phonac app. My compliments to you.
Response from DiscountdailyhearingFeb 17, 2025
Thank you for your wonderful review! We’re thrilled to hear that Will has been able to assist you promptly and guide you through any issues with your hearing aids. It’s great to know that you’re satisfied with the quick delivery of necessary parts and the support with the Phonak app. We truly appreciate your compliments and are here anytime you need further assistance!
Lynn A.
Well. Will , the technician was very patient, kind, helpful. Knowledgeable, considerate & respectful. He solved t h e problem . What more could I ask for.
Response from DiscountdailyhearingFeb 17, 2025
Thank you for your kind words! We’re so glad to hear that Will was able to help you with patience, kindness, and expertise. It’s always our goal to provide the best support, and we’re happy to know that your issue was resolved. If you ever need anything else, don’t hesitate to reach out!
Glen H.
There was miscommunication between what the sales were telling me compared to what the scheduling person told see me.
Response from DiscountdailyhearingJan 27, 2025
Thank you for sharing your feedback, and we sincerely apologize for the miscommunication you experienced. We understand how frustrating this can be, and we are committed to improving our processes to ensure clear and consistent communication moving forward. Please feel free to reach out directly so we can resolve any remaining concerns and provide the best service possible.
