KS C.
Shameful Service
To put an extremely shameful service experience simply: I was given false information by sales. I was given false information by my "specialist." My hearing aids arrived late and were programmed incorrectly, causing headaches, distortion and disorientation. I had to see a doctor to reprogram them as a result. My orders were input incorrectly. My emails went unanswered. My texts went unanswered. I was told by customer service to find information I needed by myself online (they called me "Mama"). I was hung up on repeatedly. As a result of making the company aware of my issues with service, I was threatened with harassment. Listen, I know it costs more to order hearing aids through an audiologist, but retirees deserve better service. Everyone deserves better service.
Response from DiscountdailyhearingJan 6, 2025
Thank you for sharing your feedback. We sincerely apologize for the frustration and dissatisfaction you experienced throughout the process. Your concerns are important to us, and we deeply regret that our service fell short of your expectations. We take full responsibility for the miscommunication and the issues with your hearing aids, and we understand how this affected your experience. Please know that we are reviewing your case thoroughly to ensure that any mistakes are corrected, and we are committed to making this right for you. We take customer concerns seriously, and we never want anyone to feel disrespected or unsupported. If you’d like to discuss this further or need assistance, please reach out directly, and we will do everything we can to resolve this matter. Thank you for your patience and understanding.