DiscountdailyhearingReviews of discountdailyhearing.com

Great customer service- quick in replacing malfunctioning microphone wire

It took over 6 weeks to get a replacement receiver! I kept getting the excuse that the items were on back order. So, I was without my left hearing aid for ALMOST TWO months! Also, this company did NOT take the 30 seconds needed to annotate in my purchase order record as to the style (M or P). Seriously??!!!!

Followed through would have been 5 stars if faster taking care of my issue

Purchased Phonak Lumity aids approximately 2 yrs ago. Units need to be sent back due to severe battery degradation before warranty expires. Contacted via web page 3 times - NEVER received a response. I will try to find someone locally that can help. Nice price on purchase but lack of after sales support makes me wish I had never purchased from this Company

Rapid response in mailings and scheduling appointments.

Warranty handled perfectly, fast turn around

I bought a pair of hearing aids earlier this year that had a warranty if lost to be replaced with a $250 deductible (each $500 total) I lost my hearing aids in an airport so I called to make a claim and was informed the deductible was now $1000. I was told “the contract reserved the right to change the deductible” this while they are still advertising tge same hearing aids online with the $250 deductible in the ad. I need to hear so I paid the $1000. A week later I received the replacement hearing aids without being programmed. I have Cros hearing aids because I am completely deaf in one ear. When I received my original hearing aids, they were programmed and I just needed a tech to help tweak them. I called and was told that a tech can fix this on the phone (highly doubtful) so I scheduled an appointment. The tech no showed and I spent 30 minutes on the phone waiting on hold for the next available person and then it finally cut me off. Terrible bait and switch warranty and terrible service. I’ll keep trying until I get satisfaction Ray S Clarksville TN Update… Still no fix. Frustration level is almost at the peak. I’m ready to start filing regulatory complaints

You put pretty much efforts to get my hearing aids repaired. Thank you.