DiRxReviews of dirxhealth.com

Prompt service

You forgot about my last order, I said I needed one of them in 4 days, agent said yes, 2 day delivery, never happened

good service good price

Funny how this company gets good reviews. My experience with them so far has been horrible. They have zero communication skills. I had a script order put on hold because they were out of stock of the medication. They never called/emailed/texted to let me know that the order was on hold. When I called 2 weeks later to find out what happened, the CSR told me that it was on hold but that he would release it. Another week goes by with zero communication. When I called back to see what was going on, I was told then that it was out of stock. I was told at this point that they would let me know when it was back in stock. I had to put an order through with another company to get it filled. No problem. I called back last week to see if it was back in stock. Guess what? It was and I was never notified. Horrible customer service. I am now looking for a dependable, communicative service. I won't be using them again.

Wonderful prices, but lately some of my orders were backordered for WEEKS before they got the meds in and could ship them to me. Also, instead of saying backorder, they just say pending, so it's hard to know what is going on even if you call them. I have the $299 plan and all my medicines are covered, but I can't get them in a timely manner. I take them every day, so it's a problem. I've even had to buy 4 drugs from another drug store because I temporarily couldn't get them from DiRx when they were not available. That was an extra expense for me even though I should be covered for all of them.

They reached out to my physician to get me what i need. They were quick and so helpful.

Handled prescription timely and accurately. communicated with customer clearly. Great job!

I was disappointed in the delivery of the medication. When I ordered the medication nobody told me they were out of stock. Also when your prescription is sent in you must call them to enact the request which I did not know. It took 4 weeks to get my medication. Lot to learn using them.