DIRECTV© DealsReviews of directstartv.com

I'll get back to you on this waiting until after installation

Julian was a great sales person and had excellent customer service skills. Wasn't rude at all and didn't rush me as a new time cable customer. Helped me in every way.

The guy was SO nice and very helpful with all my questions and needs, was very patient to wait while I had to call the bank to approve the payment which took a WHILE AND he worked really hard to give me the best deal possible which is a GREAT deal :-D Now I am just TOO excited for the equipment to arrive and start watching :-)

We're in the middle of packing to move to a new house. I'm an independent contractor who works from home on computer based projects, so I needed the phone and internet to be available PDQ after we make the final move. Though we told the customer service rep that we had all the details picked out, he proceeded to go through his entire checklist and sales pitch. When he finally made it through all his questions and his banter, he turned me over to a young lady to complete the transaction. She asked some of the same questions that I had already answered! The whole process took between 45 minutes and an hour at a time when I was really busy packing and making other preparations for the move....they were both pleasant to talk to and seemed to know their business, but it just took too long for them to get through the process.

I was so frustrated with the exorbitant bill I was paying each month to the cable company, for what I was assured was the minimum package available. After one awesome phone call with your representative, Daniel, I am so excited to be starting up with DirecTV--better service for about 50% less money per bill. He was very patient, and explained everything I needed to know with expertise and passion for his product and company. Not only am I supremely happy I called, but I hope you all keep an eye on this one--he'll be a great asset to your company in the future--or whichever one is lucky enough to keep him as their representation. Thanks again, Victoria

Be experience began with me wanting to locate a rep to avoid any confusion over the phone. When I called, the man on the phone said he couldn't provide me with the information but he could help me quote. Being a VERY knowledgable consumer, I told him EXACTLY what I did and didn't want. I wanted two HD receivers and internet bundled. We jumped through those hoops together and I got my quote. I then had him repeat to me on NUMEROUS ocassions the fees and the total expected cost between Direct and the internet provider. He assured me at least three separate times that I would not be hit with addional fees from both Direct and the internet provider. He also told me the provider would either be Mediacom or AT&T. Fine. After switching over to speak with the internet representative, I had my ear talked off at Mach 3 (not to mention is was a high-pitched voice), I had to decipher everything. I realized I was being offere satellite (!!!!!) internet with an additional $100 fee. I told the young lady that was the complete opposite of what I was told and that I absolutely REFUSED to get satellite internet when a) I live in town b) dial-up is fast than that stuff! She YELLED over me and would not talk to me...rather, at me. I requested to be transferred back to Direct to cancel and she hung up on me. When I was able to speak with a second rep for Direct, I could barely understand him because he was definitey international. I was able to dissect from him that I would get Showtime for free (how'd that happen..?????) and that the Genie DVR wasn't free like I was told. By that point, I was done. I cancelled and went on a manhunt for a rep in one of the local stores (luckily, I knew a local agency here in town that has reps at various locations) before I found one in Best Buy. The individual was very informative. His wife (a sales rep with him) told me how she did things regarding internet set-up...and I have everything put in writing for me to comprehend. Plus, Best Buy offers a $150 gift card to their store when you sign-up. When this comes in, I will be able to buy a router for my AT&T (yes...that's who I ended up with) internet and get all the features I want for the same price as my current provider (who I pay $101 with an only have one receiver with no cool features like Direct). I STRESS that if you're interested in Direct, please locate a local dealer or rep and avoid the fallacies that come from the folks on the phone.

I called to order the TV and internet bundle, the was a technical problem and so I was given the number of the internet provider to call to complete my bundle process with. The number I was given was for the wrong company- they don't bundle with DirecTv, so they were giving me a price that was way different than I had been quoted and was upsetting to me. I called back to DirecTv and was told I had to call a different number again, this time because I had called the sales line and I needed to call customer service now as I was already partially signed up. This was a bit frustrating, I did not understand why I could not be transferred to the correct personnel. Once I got through to customer service, they explained to me I had been given the wrong number, transferred me to the bundling dept and got me squared away. The price that I am paying is still $5 more than my original quote that I had agreed to, but it is much less than the quote for the internet provider I had been routed to with the alternate phone number. Had that internet provider been the only provider available or had no one taken care of me as well as the gentleman in customer service or the lady in the bundling dept, I would have voided my contract prior to install.

Very happy with installer Josh Seely, just a super job. only had directv 2 days but happy so far. Seems easy to use and picture seems clearer than dish. Love the Genie and very easy to use.