DIRECTV© DealsReviews of directstartv.com

Saturday morning, I called Direct TV to get information on their television service specials, after getting the runaround and being transferred between a few Indian Customer Service Reps at Time Warner Cable for the same simple inquiry. I was infuriated and thought to myself, "Don't they WANT to make a sale?" The Direct TV Rep I spoke with was so pleasant in comparison. Not only was he sympathetic to my demeanor when I called (I was still irritated by my treatment by Time Warner Cable), he was very personable, informative, answered ALL my questions, clarified the service and, over the telephone, exuded such an air of excitement about the television services that I, not only having my questions answered in a timely and hassle-free manner, jumped on the great deals that Direct TV offers their new customers. I think it helps to have service reps that understand the meaning of good customer service. It certainly means a lot to me. Direct TV left an amazing impression on me with their superb customer service, and I'm definitely looking forward to doing business with Direct TV if this is the level of care that I can expect when I call. Good job!

I was really pleased with the whole experience. From dealing on the phone to the installation.

The overall purchase experience was pretty easy. The customer service rep was very friendly and knowledgable. Everything was explained to the T. No complaints on the purchase. Now let just hope the T.V. Service is just as good as the customer service experience. Tech due to arrive within the next 4 hours. Cant wait! Thanx Direct T.V.

The installer was kind, and had everything done in a short amount of time!! Very impressed with his professionalism and the fact that he got here after a 6" snowfall the night before!!

I was very pleased with George and how he took me from just asking questions to signing up. Very smooth! He was exceptionally friendly, enjoyed speaking with him. The only problem is that I was quoted one price by George and a price $10 higher when I spoke to the guy that handled the bundle end of it. When I mentioned it he said there was nothing he could do. Every penny counts when you are elderly and the main reason for switching from Comcast was the terribly high price. Also, when the second guy was reading the "contract"? at the end...I understood nothing as he read so fast, it made no sense. I would caution them to read slower because if it's an elderly person they will be saying ok to something they have no idea what it was they agreed to.

I would like to say you were very helpful, kind, friendly and very knowledgeable in helping me make my decision. You were not pushing or demanding and took your time to answer all my questions and concerns. I also, couldn't believe how quickly you could have installed it, but I wasn't available. I can't wait to have it installed. Looking forward to calling Charter to have everything cancelled. Thanks for welcoming me to the Direct tv family. Kim

will let you know how it goes

Shawaria was an absolute gem during the entire process. She was able to explain each detail of the new service so that I could understand! Not a bunch of technobable. We are getting a whole house upgrade and a reduction in our monthly bill without having to give up programming. Matter of fact we are getting so much more for less money its amazing. Thank you again for being there when we needed you.