DIRECTV© DealsReviews of directstartv.com

I was so pleasantly surprised by my experience with directv from the time I began the process through installation and my calls for help. The initial contact person was knowledgeable about all products and services and spent ample time explaining everything for me. Together we picked out a package that best met my needs. The person who installed my equipment was professional and took the time to answer our questions after installation was complete. I absolutely love the picture quality of the high def. I can't wait to get my last piece of equipment so I can enjoy on demand. The genie is great! Service and price with directv is so much better than cable.

I am so far pleased with the reception and TV service for Direct TV but on our installation day, our service technician was 1 hr later than was scheduled for installation. He had from 12pm-4pm to come and came at 5pm.

I dealt with a man named Kenny. He went truly above and beyond to help me make the right decision for my family's needs. He was very personable and at the same time very professsional. He didn't pressure me into upgrading or signing on RIGHT NOW. He actually helped me make a good financial decision in purchasing what I did. I asked him what he would do if he were trying to make the decisions I was and I could hear the honesty in him because he didn't shoot out an answer, he thought about it for a moment. He answered my MANY questions without an irritation in his voice. The call last awhile but it didn't seem that way because of his pleasant nature. I myself am in customer service and can appreciate the quality service I received from Kenny!

The representative was very nice and patient with my questions, but there was so much that she had to read to me after each step that it was tiring just trying to keep up. I know it's her job to sell me all that she can, but I kept asking if there was a monthly charge for the genie and she talked so fast about adding tv's for free and HD ect, that I nearly ended up spending $30 more than I want to or can afford. I know it's not unique to your company, because I got the same thing, from the companies that I didn't choose, but it would be wonderful if a person could go on line and choose their options, find out the price, have everything in black and white and sign up. I read wonderful comments about the quality of DirectTV and I do appreciate that you have an on-line channel line-up so I could compare the packages.

I guess my installation was cancelled but no one had the gall to tell me. So ordering two weeks early did me no good!! Then calling all over 9 different numbers and no one I talked to had a clue what to do but give me another number to call!! Seriously? This is customer service? Still no remedy. I'm thinking of getting my hardware credit and just going with insight!!

I can't believe DirecTV claims they have better service than other providers. What a bunch of nonsense. Ordered service yesterday and noticed the confirmation email today didn't reflect what I was promised on the phone. Called in and they were very rude and unwilling to fix the situation. They couldn't get me to a supervisor, they couldn't transfer me to the individual I made the order with. They couldn't give me the services that were promised on the call. They made me wait on hold for ludicrous amounts of time and then came back with nothing. I've never been so humiliated. I'm actually a telecoms broker and they would rather have me drive all my customers to dish than resolve the issue I was having. Just ridiculous!!!

I have to say, I have been a loyal customer to Verizon Fios for the past year. The reason I switched to Verizon was because I received the worst customer service I have ever experienced with Comcast. I work in the customer service/hospitality industry and Comcast's customer service was so bad that I was willing to pay more money a month because of it. I did look into utilizing Direct TV a couple of times in the last few years but could not because the buildings I was living in were not adaptable to the Direct TV requirements. After fighting tooth and nail over the last few days with Comcast, I finally called Direct TV and spoke to the most lovely person. She was very patient, not pushy, and were honest. Those are huge qualities that people like myself look for when trying to set up something like this. I could have not asked for better customer service. This agent's name is Saskia and her Agent # is 11210. Please offer her my many personal thanks and please recognize her for as she is a very valuable asset to your company.

I was talking with my neighbor about his Direct tv when a technician arrived to do some repairs. He asked if I was interested in switching to Direct tv and I told him I was thinking about it, so he gave me a coupon for a $100,00 Visa card if I switched. I called the number he told me and ordered the program package I wanted, then mailed in the coupon.When I did not receive the card I called and was told I called the wrong number when I ordered my package so I was not eligible for the Visa card.I think this is wrong that I should be denied the card after following what one of their employees instructed me to do.